USB 3.0 monitor (AOC e1659Fwu) rapidly connects and disconnects, please help!

DFB · 04-11-2016, 10:31 PM

I recently purchased an AOC e1659Fwu USB monitor (two actually, because I returned the first for the same problem with the second) and have been unable to connect it to my computer. When I plug the monitor in, “AOC” shows on the second monitor briefly, before disappearing. The screen then remains blank, though it occasionally is a ‘powered’ black, while my laptop repeatedly makes connect and disconnect noises. I have a video of the problem, but this forum won't let me attach it.

I have the most recent driver from DisplayLink’s website, Windows 10 operating system, and am using an HP Spectre x360 with the i7 processor.

I attempted to use a different USB 3.0 cord, have the latest BIOS for my system, and also tried to disable the USB suspend option per the Displaylink troubleshooting website.

For reference I use the older model AOC e1649Fwu on a daily basis without any issues. It plugs in and connects perfectly fine, so I am assuming it is something about the driver’s connectivity with the e1659Fwu.

Please help, I am a law student in the middle of exams and it would be a huge aid to have this monitor functioning soon.

Thank you,

AlbanRampon · 04-12-2016, 07:24 AM

A technical support ticket was created by the user therefore it will be handled there.

rmbressler · 04-12-2016, 03:30 PM

I have the exact same problem with the 17 inch version of this monitor E1759FWU. Please let me know if you are able to find a solution. I'm on windows 10 as well. If I have the display properties window open I can see the second display appear and then disappear a few seconds later.

AlbanRampon · 04-12-2016, 03:32 PM

That's a power issue then.
It can't be a driver if there's no device in Device Manager.

Can you try the USB Y-Cable and plug the other USB male in a USB phone/tablet charger to see if the monitor stays up instead of restarting?

I think what you are experiencing is a brownout problem.

rmbressler · 04-12-2016, 04:31 PM

I actually tried that. I plugged the Y cable in with a second usb port on my laptop as well as using a brick and plugging it directly into the wall.

DFB · 04-12-2016, 06:23 PM

I tried connecting the other USB port to an outlet but it does not work. The monitor still rapidly connects and disconnects.

I have also tried using a regular USB 3.0 cable. I don't really see why my laptop would not give the e1659Fwu enough power when it has more than enough to run the previous model. Also, I am not trying to use both at the same time. This happens when I have only one extra monitor attached.

04-12-2016, 07:24 AM	#2
AlbanRampon Senior Member Join Date: Sep 2015 Location: Cambridge, UK Posts: 1,654	A technical support ticket was created by the user therefore it will be handled there. __________________ Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

04-12-2016, 03:30 PM	#3
rmbressler Junior Member Join Date: Apr 2016 Posts: 2	Same issue I have the exact same problem with the 17 inch version of this monitor E1759FWU. Please let me know if you are able to find a solution. I'm on windows 10 as well. If I have the display properties window open I can see the second display appear and then disappear a few seconds later.

04-12-2016, 03:32 PM	#4
AlbanRampon Senior Member Join Date: Sep 2015 Location: Cambridge, UK Posts: 1,654	That's a power issue then. It can't be a driver if there's no device in Device Manager. Can you try the USB Y-Cable and plug the other USB male in a USB phone/tablet charger to see if the monitor stays up instead of restarting? I think what you are experiencing is a brownout problem. __________________ Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

04-12-2016, 04:31 PM	#5
rmbressler Junior Member Join Date: Apr 2016 Posts: 2	Same issus I actually tried that. I plugged the Y cable in with a second usb port on my laptop as well as using a brick and plugging it directly into the wall.

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04-12-2016, 06:23 PM	#6
DFB Junior Member Join Date: Apr 2016 Posts: 2	I tried connecting the other USB port to an outlet but it does not work. The monitor still rapidly connects and disconnects. I have also tried using a regular USB 3.0 cable. I don't really see why my laptop would not give the e1659Fwu enough power when it has more than enough to run the previous model. Also, I am not trying to use both at the same time. This happens when I have only one extra monitor attached.