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Old 08-19-2013, 09:07 PM   #1
jblick409
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Thumbs up Surface Pro with 8.1 and Bluetooth issues

Hello,

I'm experiencing and issue with the 8.1 RC driver and my surface pro. about 3 - 4 times a day my Bluetooth mouse will stop working. After about a minute, the surface will blue screen.

This only happens when I have my usb dock attached to the surface. If the dock isn't connected, then everything works fine.

I've attached the diagnostic logs for review.
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File Type: zip JOHNSURFACEPRO_20130819_155607.zip (1.88 MB, 1018 views)

Last edited by JamesH; 10-19-2013 at 10:27 PM.
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Old 08-20-2013, 03:04 PM   #2
JamesH
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Hi,

So if the blue-tooth receiver is connected to the Surface you don't get this issue?

Suggestions:

I note you have an older Renesas USB 3.0 host controller driver installed? Is this intentional? I'd remove it if you don't need it.

Install the latest BIOS for your Surface:
http://www.microsoft.com/en-gb/downl....aspx?id=38826

Let me know how you get on.

Thanks,
James
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Old 08-20-2013, 07:21 PM   #3
jblick409
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Thanks for getting back with me. I actually did one step better. I completely reimaged my surface. Installed the latest firmware from windows update. I'm still experiencing the issue.

also, I don't have a Bluetooth receiver. I'm using a wedge mouse and the built in Bluetooth on the surface pro.

I've attached the most recent support info.
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File Type: zip CTS000571_20130820_141515.zip (512.5 KB, 1187 views)
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Old 08-21-2013, 01:13 PM   #4
jblick409
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Im also having an issue with some metro apps. I have a couple apps that worked fine before installing the driver, however, all I get is the splash screen after installing the RC drivers.

The applications are: Yammer, and Cnet.
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Old 09-04-2013, 05:25 PM   #5
jblick409
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Default Updates?

Any update on this issue?

My Bluetooth is still locking up several times a day. I've tried multiple Thinkpad usb 3.0 docks and the latest driver.

John
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Old 09-18-2013, 01:52 PM   #6
jblick409
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Default Updates?

Hello. Still experiencing this issue. Also experiencing this on windows 8.1 rtm. Any updates?
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Old 10-09-2013, 04:29 PM   #7
jblick409
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FYI - It seems that the Surface firmware update released on 10/5/13 resolved my issue.
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