Second screen only 640x480 on D6000

StefanZ · 09-22-2021, 10:16 AM

I have a Dell D6000 dock and I want to connect two screens. One screen works fine (1680x1050 via Displayport) but the other screen (via Displayport or HDMI) only works at 640x480 (other options are greyed out). Even when this screen is the only one that is attached to the hub. It's a full HD screen and works fine when I connect it directly to my laptop via HDMI.

I have updated to the latest drivers. Strangely, the Displaylink Manager shows "No monitor", although it shows a screen at 640x480.

I tried another screen and that screen did work properly (i.e. it had full HD resolution and it was connected as a second screen). However, I cannot swap the screens for other reasons.

Does anyone have any idea how to fix this?

I have attached the log files.

09-22-2021, 10:16 AM	#1
StefanZ Junior Member Join Date: Sep 2021 Posts: 4	Second screen only 640x480 on D6000 I have a Dell D6000 dock and I want to connect two screens. One screen works fine (1680x1050 via Displayport) but the other screen (via Displayport or HDMI) only works at 640x480 (other options are greyed out). Even when this screen is the only one that is attached to the hub. It's a full HD screen and works fine when I connect it directly to my laptop via HDMI. I have updated to the latest drivers. Strangely, the Displaylink Manager shows "No monitor", although it shows a screen at 640x480. I tried another screen and that screen did work properly (i.e. it had full HD resolution and it was connected as a second screen). However, I cannot swap the screens for other reasons. Does anyone have any idea how to fix this? I have attached the log files. Last edited by StefanZ; 09-26-2021 at 09:16 AM.