Displaylink problems with Vaio pro 11

ccarrieta · 08-19-2013, 03:54 PM

Hi I recently purchased an AOC displaylink monitor, I am running windows 8 on a vaio pro 11 (haswell) laptop. I installed the latest displaylink drivers, when I connect the monitor, the screen flickers and I hear the usb sound when something connects and disconnects several times. After some time the image will appear on the monitor, but the image on the usb monitor freezes when I drag the mouse/window over. Please help!!!

JamesH · 08-19-2013, 04:49 PM

Hi,

Please run through this guide:
http://www.displaylink.org/forum/showthread.php?t=896

If the issue persists please attach the debug logs:
http://www.displaylink.com/support/ticket.php?id=269

Thanks,
James

ccarrieta · 08-19-2013, 05:54 PM

Thanks for the quick reply I went through all the steps and everything seems to work.. I attached the log files

JamesH · 08-20-2013, 10:28 AM

Hi,

Can you check that you have both ends of the Y cable attached to your notebook?

Thanks,
James

ccarrieta · 08-20-2013, 06:46 PM

Yes I have tried with one cable and two cables, I do get an image on the monitor is just that it does not refresh at all, if I drag the mouse it just freezes then 1 minute and the image of the mouse pointer goes away. I have tried the same cable and monitor with a surface pro/macbook pro and it works...

ccarrieta · 08-26-2013, 12:58 PM

No Help ??

JamesH · 08-28-2013, 10:58 PM

Hi,

Sorry I forgot to mention that I'd raised this issue internally for further investigation (just got back from holiday).

I'll let you know when I know more.

Thanks,
James

ccarrieta · 09-09-2013, 04:12 PM

Hi James any updates its been some time...

JamesH · 09-13-2013, 03:33 PM

Hi,

Apologies for the lack of an update.

We've fixed this issue but need to prove it out before the fix is released.

I'll let you know if there is a workaround in the meantime.

Thanks,
James

ramona009 · 09-26-2013, 07:36 PM

Hi there -

I would also like to know about the fix and/or workaround. I'm using the Sony Vaio Pro 13 with the same AOC monitor and have the same issues. The monitor works fine on my old Dell Win XP laptop with USB 2.0. However, the Vaio Pro 13 only has USB 3.0 ports.

I was able to get the monitor to display without flickering or freezing/refreshing by using a hub. The 3.0 portion of the Y cable is plugged into the 2.0 hub which is then plugged into a 3.0 port of the laptop. The 2.0 plug from the Y cable is plugged directly into the other 3.0 port of the laptop (the port that is capable of charging).

At first glance, everything looks great. The menu bar and desktop look perfect. However, when I drag something from the laptop to the AOC monitor, the quality and aspect ratio are not maintained. Whatever I drag to the monitor appears grainy and the size of the window I moved over increases dramatically... if it only occupies 25% of my laptop screen, it expands to at least 75% of the screen when moved to the AOC monitor.

My DisplayLink drivers are up to date.

I hope this helps w/ your fix and possibly a workaround in the meantime!

08-19-2013, 03:54 PM	#1
ccarrieta Junior Member Join Date: Aug 2013 Posts: 5	Displaylink problems with Vaio pro 11 Hi I recently purchased an AOC displaylink monitor, I am running windows 8 on a vaio pro 11 (haswell) laptop. I installed the latest displaylink drivers, when I connect the monitor, the screen flickers and I hear the usb sound when something connects and disconnects several times. After some time the image will appear on the monitor, but the image on the usb monitor freezes when I drag the mouse/window over. Please help!!!

08-20-2013, 06:46 PM	#5
ccarrieta Junior Member Join Date: Aug 2013 Posts: 5	Cables are plugged in... Yes I have tried with one cable and two cables, I do get an image on the monitor is just that it does not refresh at all, if I drag the mouse it just freezes then 1 minute and the image of the mouse pointer goes away. I have tried the same cable and monitor with a surface pro/macbook pro and it works...

08-26-2013, 12:58 PM	#6
ccarrieta Junior Member Join Date: Aug 2013 Posts: 5	Anyone?? No Help ??

09-09-2013, 04:12 PM	#8
ccarrieta Junior Member Join Date: Aug 2013 Posts: 5	Updates ??? Hi James any updates its been some time...

09-26-2013, 07:36 PM	#10
ramona009 Junior Member Join Date: Sep 2013 Posts: 2	Also interested in the fix Hi there - I would also like to know about the fix and/or workaround. I'm using the Sony Vaio Pro 13 with the same AOC monitor and have the same issues. The monitor works fine on my old Dell Win XP laptop with USB 2.0. However, the Vaio Pro 13 only has USB 3.0 ports. I was able to get the monitor to display without flickering or freezing/refreshing by using a hub. The 3.0 portion of the Y cable is plugged into the 2.0 hub which is then plugged into a 3.0 port of the laptop. The 2.0 plug from the Y cable is plugged directly into the other 3.0 port of the laptop (the port that is capable of charging). At first glance, everything looks great. The menu bar and desktop look perfect. However, when I drag something from the laptop to the AOC monitor, the quality and aspect ratio are not maintained. Whatever I drag to the monitor appears grainy and the size of the window I moved over increases dramatically... if it only occupies 25% of my laptop screen, it expands to at least 75% of the screen when moved to the AOC monitor. My DisplayLink drivers are up to date. I hope this helps w/ your fix and possibly a workaround in the meantime!

08-19-2013, 04:49 PM	#2
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Please run through this guide: http://www.displaylink.org/forum/showthread.php?t=896 If the issue persists please attach the debug logs: http://www.displaylink.com/support/ticket.php?id=269 Thanks, James

08-20-2013, 10:28 AM	#4
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Can you check that you have both ends of the Y cable attached to your notebook? Thanks, James

08-28-2013, 10:58 PM	#7
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Sorry I forgot to mention that I'd raised this issue internally for further investigation (just got back from holiday). I'll let you know when I know more. Thanks, James

09-13-2013, 03:33 PM	#9
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Apologies for the lack of an update. We've fixed this issue but need to prove it out before the fix is released. I'll let you know if there is a workaround in the meantime. Thanks, James