Go Back   DisplayLink Forum > DisplayLink Graphics Technology > Windows Software

Reply
 
Thread Tools Search this Thread Display Modes
Old 04-09-2014, 01:04 AM   #1
lsl
Junior Member
 
Join Date: Apr 2014
Posts: 2
Default HIS Multi View Sound USB 3.0 Display Adapter

Hi all!

I am trying to connect a second screen to my pc, i want to use the extend screen. I performed the installation as requested and plugged the device into the USB 3 connection. But i am unable to produce any picture on the second screen, I am also unable to use the displaylink software. It is running in the background as a service, and everything looks fine in regards to the debugging list. The adapter is listed in the device manager, so it should be recognize by the computer. I do not get the system tray icon displayed either.

I would appreciate if you come with a solution for this problem.

How can I attach a debugging files to here from my file?


Thanks in advance
lsl is offline   Reply With Quote
Old 04-10-2014, 09:21 PM   #2
lsl
Junior Member
 
Join Date: Apr 2014
Posts: 2
Default

DisplayLink Audio cannot start Error code 10 (the device cannot start)

Driver Software Installation


Device driver software was not successfully installed.

USB Composite Device ok Ready to use
DisplayLink Display Adapter (4301) ok Ready to use
DisplayLink Display Adapter (4301) ok Ready to use
DisplayLink Audio no failed


Using Add Hardware Wizard

Completing the Add Hardware Wizard

The following hardware was installed: DisplayLink USB Audio Adapter

The software for the device is now installed,but may not work correctly.

This device cannot start (Code 10)


Run the Hardware and Devices troubleshooter

Reinstall device driver

DisplayLink USB Audio Adapter no failed


Troubleshooting has completed

Troubleshooting was unable to automatically fix all of the issues found. You can find more
details below.

DisplayLink USB Audio Adapter has a driver problem Not fixed
DisplayLink USB Audio Adapter has a driver problem Not fixed
Hardware changes might not have been detedted Detected

I would appreciate if you come with a solution for this problem.

Thanks in advance
lsl is offline   Reply With Quote
Old 04-14-2014, 12:34 PM   #3
magnusalmgren
Junior Member
 
Join Date: Apr 2014
Posts: 1
Default

I have the same problem -- latest update made the display audio driver not working. I have restarted, reinstalled it, etc, to no avail.

I tried to run your diagnostic tool. The first step worked nicely but the tool crashed in the second step because of the wrong subscripts (programming error on your part, I would believe).
magnusalmgren is offline   Reply With Quote
Old 04-17-2014, 02:51 PM   #4
JamesH
Senior Member
 
Join Date: Jan 2012
Posts: 1,523
Default

Quote:
Originally Posted by lsl View Post
Hi all!

I am trying to connect a second screen to my pc, i want to use the extend screen. I performed the installation as requested and plugged the device into the USB 3 connection. But i am unable to produce any picture on the second screen, I am also unable to use the displaylink software. It is running in the background as a service, and everything looks fine in regards to the debugging list. The adapter is listed in the device manager, so it should be recognize by the computer. I do not get the system tray icon displayed either.

I would appreciate if you come with a solution for this problem.

How can I attach a debugging files to here from my file?


Thanks in advance

Hi,

When you reply please select "Manage Attachments" from the "Additional Options" section below.

From there select Upload and navigate to the output of the tool.

Thanks,
James
JamesH is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 07:51 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2022, vBulletin Solutions, Inc.