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Old 03-12-2016, 09:04 AM   #1
Nailig
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Default Software for B2B044

I have recently bought a belkin USB 3.0 Dual Video Docking Stand for Ultrabooks (B2B044). When I read the manual, it said I could download the drivers here: www.displaylink.com/support/downloads but this link doesn't exist. so I tried installing these drivers one at a time but they won't work.(http://www.displaylink.com/downloads/windows) I am using a dell inspiron 15 7559 with windows 10.
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Old 03-14-2016, 02:41 PM   #2
AlbanRampon
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Hello,
You will find in my forum post signature how to collect the information we need to troubleshoot your particular issue.

I've submitted a request to see if we can add a redirect from the old page. But because we don't manufacture any docking station, the user guide is not produced by us so I cannot update it, Belkin would have to.

Kind regards,
Alban
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Old 03-15-2016, 07:51 PM   #3
Nailig
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Here it is, the usb ports on the docking station are working, but the ethernet and video ports don't. Thank you for your help.
Attached Files
File Type: zip DESKTOP-BA6G90I_20160315_214631.zip (729.8 KB, 6 views)
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Old 03-16-2016, 07:36 AM   #4
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Hello,

There isn't any product connected to the machine, the report says.
I'd recommend reinstalling the drivers and plug the device to gather new logs, please.

Kind regards,
Alban
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Old 03-16-2016, 07:40 AM   #5
Nailig
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When I am installing the drivers it asks me to connect the device. But when I do that it wont recognise it, I once let it search for 2 hours but is wont find it, because there is a skip button I pressed skip. I think the driver I installed is the wrong one.
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Old 03-16-2016, 07:42 AM   #6
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The drivers you are installing are correct for all devices using DisplayLink technology.
I would advise you connect using another cable, in another USB port to rule out a port issue or mechanical problem.
Check also the power supply of the dock, if there is one.
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"DisplayLink is proud to be a Synaptics brand."

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How to report issues to DisplayLink for a speedy resolution
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