09-25-2010, 11:28 AM | #1 |
Junior Member
Join Date: Sep 2010
Posts: 4
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Display not detected under 10.6.4
Hello! I'm using a Kensington adapter with my MacBook Pro (Core 2 Duo) running OS 10.6.4 and, whichever version of the DisplayLink driver I install, the additional display is not detected. I've tried it plugged directly into a USB port and through a hub, with a DVI or VGA monitor attached and nothing seems to make a difference. I can see that the DisplayLink driver is installed (I've currently got 1.6b2 installed) when I look in Extensions in System Profiler.
The adapter works fine with the same machine if I book into Windows Vista, so I know there's not a hardware problem. I've completely run out of ideas to make it run under Mac OS X, though. Anybody have any suggestions? Or are there any diagnostics I can run? Paul. |
09-25-2010, 11:40 AM | #2 |
Junior Member
Join Date: Sep 2010
Posts: 4
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Have just spotted the debug tool. Output attached.
Paul. |
09-25-2010, 12:36 PM | #3 |
Mac Team
Join Date: Feb 2009
Posts: 606
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It's strange, it looks like the drivers are not loaded: they do not appear in the ioregistry. But there are a few lines logged anyway.
It seems that we never tried to connect to a display: no logs have been created. Unfortunately the snippet of system.log in the profile is not very useful because Chrome swamped it with errors. You could send me the compressed /var/log/system.log file (use shift-command-g to reach that folder from the Finder) for the complete story. |
09-25-2010, 12:54 PM | #4 |
Junior Member
Join Date: Sep 2010
Posts: 4
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Here's the system.log file.
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09-25-2010, 04:28 PM | #5 |
Mac Team
Join Date: Feb 2009
Posts: 606
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Ok it's official, the driver is not loading. There is no clue about why so the solution is the usual.. repair the disk permissions with Disk Utility and install again the DisplayLink software.
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09-25-2010, 04:51 PM | #6 |
Junior Member
Join Date: Sep 2010
Posts: 4
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Repaired permissions, reinstalled and it's now working!
Thanks so much for your help - much appreciated. Paul. |
10-19-2010, 12:21 PM | #7 |
Junior Member
Join Date: Oct 2010
Posts: 2
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Hi,
I have exactly the same issue, but unfortunately a repair permissions did not fix my issue I attach my system information in the hope it proves useful. thanks Mark |
10-20-2010, 06:47 AM | #8 |
Mac Team
Join Date: Feb 2009
Posts: 606
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In this case part of the driver can't be started. Might be an installation problem: I see many installations failed in the past with inconsistent errors.
The last installation did not have issues but it seems that something is still wrong. I'd try again: uninstall, repair permissions, reboot, install. |
10-20-2010, 07:48 AM | #9 |
Junior Member
Join Date: Oct 2010
Posts: 2
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Hi,
thanks for the reply. It actually randomly started working yesterday without be doing anything other than rebooting. This morning it stopped working, so I performed the above steps, and now working again. If it doesn't stay working, I'm going to have to send this product back - no way should it be this unreliable. |
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