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Old 09-24-2021, 10:13 PM   #1
onsiteit
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Join Date: Sep 2021
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Default HP USB-C/A Universal Dock G2

I believe there is an issue with the latest released Display Link Driver Version M2 on September the 2nd 2021.

I am unsure if this is being pushed out by Windows Updates but 15 laptops with these docks then went into flashing on and off and appearing to be locked up, severe lag,
You can move around very slowly and eventually get into device manager.

Steps.
1. I uninstalled the entire dock and issue resolved, obviously not an answer.
2. I installed the firmware upgrade for this dock and the same result.
3. I uninstalled the driver, deleted driver also, installed one from HP website and the issue is resolved but temporarily.
4. I then downloaded your M2 driver and the issue was the same.

So....
5. I uninstalled M2, disabled Windows Updates and downloaded Junes M1 driver and the issue has gone away.

Anyone else have this issue?
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Old 09-27-2021, 12:05 PM   #2
rboerner
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Posts: 122
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Quote:
Originally Posted by onsiteit View Post
I believe there is an issue with the latest released Display Link Driver Version M2 on September the 2nd 2021.

I am unsure if this is being pushed out by Windows Updates but 15 laptops with these docks then went into flashing on and off and appearing to be locked up, severe lag,
You can move around very slowly and eventually get into device manager.

Steps.
1. I uninstalled the entire dock and issue resolved, obviously not an answer.
2. I installed the firmware upgrade for this dock and the same result.
3. I uninstalled the driver, deleted driver also, installed one from HP website and the issue is resolved but temporarily.
4. I then downloaded your M2 driver and the issue was the same.

So....
5. I uninstalled M2, disabled Windows Updates and downloaded Junes M1 driver and the issue has gone away.

Anyone else have this issue?
To the best of my knowledge, the behavior you describe has not been previously reported in this forum. Presuming that HP Support has not been able to assist, an alternative option would be to contact DisplayLink directly --> https://support.displaylink.com/know...n-issues-to-di
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Old 10-08-2021, 09:43 AM   #3
JakubDabrowski
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Join Date: Jan 2020
Location: Katowice, Poland
Posts: 266
Default

Hello onsiteit,

We did not get any other reports about it so is hard to verify it without log files.

Please follow this guide and gather log files for us. You can post them here or send it directly to our support email: technical-enquiries@synaptics.com

Kind regards,
Jakub
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