Go Back   DisplayLink Forum > DisplayLink Graphics Technology > Mac Software

Reply
 
Thread Tools Search this Thread Display Modes
Old 09-26-2020, 10:58 PM   #1
prusheik12
Junior Member
 
Join Date: Sep 2020
Posts: 2
Default Mouse lag on both monitors

my bluetooth logitech mouse has been lagging since i hooked up my new display driver and downloaded the most current software. Its a really bad lag and does not move sometimes, other times it only moves if i move mouse really slowly. Batteries in mouse are brand new. The mouse doesnt lag when i disconnect the displaylink monitor and does when it is connected. The touchpad on my macbook does not lag however only the bluetooth mouse, my bluetooth mac keyboard with no dognle doesnt lag.

Two HP monitors connected, one via DisplayLink and one via thunderbolt. Both HMDI cables.
Mid-2012 Macbook pro
Bluetooth Logitech Mouse (lagging)
prusheik12 is offline   Reply With Quote
Old 09-28-2020, 10:14 AM   #2
JakubDabrowski
DisplayLink Tech Support
 
JakubDabrowski's Avatar
 
Join Date: Jan 2020
Location: Katowice, Poland
Posts: 269
Default

Hello,

Thank you for contacting us on the forum.

May you please record a short video depicting the mouse lag? I would like to see it for further analysis.

Please also follow this guide to gather log files for me: https://support.displaylink.com/know...to-displaylink

Thank you for your actions and time.

Kind regards,
Jakub
JakubDabrowski is offline   Reply With Quote
Old 10-09-2020, 09:17 PM   #3
prusheik12
Junior Member
 
Join Date: Sep 2020
Posts: 2
Default

Quote:
Originally Posted by JakubDabrowski View Post
Hello,

Thank you for contacting us on the forum.

May you please record a short video depicting the mouse lag? I would like to see it for further analysis.

Please also follow this guide to gather log files for me: https://support.displaylink.com/know...to-displaylink

Thank you for your actions and time.

Kind regards,
Jakub
https://www.loom.com/share/2677e629b...5195fe2acf8870
Attached Files
File Type: zip DisplayLinkInfo_Output_20201009_131353.zip (5.39 MB, 1 views)
prusheik12 is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 09:12 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2024, vBulletin Solutions, Inc.