Go Back   DisplayLink Forum > DisplayLink Graphics Technology > Windows Software

Reply
 
Thread Tools Search this Thread Display Modes
Old 01-29-2018, 11:13 AM   #1
qasimshah
Junior Member
 
Join Date: Jan 2018
Posts: 1
Default Windows 7 driver issue

I've tried installing the current DP driver along with previous version, but after installation and upon reboot I get the memory dump blue screen from Microsoft. Only on the last system restore (one without the driver installation) am I able to boot into windows.

I don't even get a chance to check and see if the dock works, my system is crashing on simply installing the drivers. I have a Dell USB 3.0 D3100.

Please help.

Thanks
Qasim
qasimshah is offline   Reply With Quote
Old 02-07-2018, 01:56 PM   #2
AlbanRampon
Senior Member
 
AlbanRampon's Avatar
 
Join Date: Sep 2015
Location: Cambridge, UK
Posts: 1,678
Arrow

Hello,

We would need some details of what you are trying to install (version, file) on what type of computer (processor generation, GPU name and full driver version).

Giving access to the DMP and logs would be useful.
The Customer Support Tool linked in my signature gather all version numbers of what is installed (obviously not the DisplayLink driver as the OS dumps).
The DMP file can be gathered manually after the blue screen in C:\Windows folder provided your computer was not changed to not create them.

I would also like you to explain what you mean by "tried installing the current DP driver", are you referring to DisplayLink or the Intel/nVidia/AMD graphics?

Kind regards,
Alban
__________________
Alban Rampon
Senior product manager, universal docking stations and accessories
"DisplayLink is proud to be a Synaptics brand."

Where to download the latest DisplayLink drivers
How to clean up a corrupted installation
How to report issues to DisplayLink for a speedy resolution
AlbanRampon is offline   Reply With Quote
Reply

Tags
driver installation, driver problem?, drivers, windows 7 64 bit

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 08:17 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2024, vBulletin Solutions, Inc.