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09-16-2016, 02:36 PM
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#1 |
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Junior Member
Join Date: Sep 2016
Posts: 4
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Monitor(s) Freeze
One or both of my monitors repeatedly freeze. The only way to unfreeze them is to disconnect power to my DisplayLink and then reconnect it. All drivers are up to date.
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09-21-2016, 10:57 AM
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#2 | |
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Senior Member
Join Date: Feb 2009
Posts: 1,561
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Quote:
We need the logs, taken when the screens are frozen: http://support.displaylink.com/knowl...to-displaylink Wim |
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09-21-2016, 05:29 PM
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#3 |
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Junior Member
Join Date: Sep 2016
Posts: 4
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How do I get the logs if both screens are frozen?
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09-21-2016, 07:00 PM
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#4 |
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Junior Member
Join Date: Sep 2016
Posts: 4
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Support Log
Please see the attached support tool log. I was able to get this because only one screen froze.
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09-26-2016, 08:58 PM
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#5 |
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Junior Member
Join Date: Sep 2016
Posts: 4
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Bump. Please advise.
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09-29-2016, 12:33 PM
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#6 |
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Senior Member
Join Date: Sep 2015
Location: Cambridge, UK
Posts: 1,678
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Hi Kris,
Could you please describe what you were doing around the time you collected the logs? I see a flooding of connect/disconnect from the audio jack, along with USB errors which then gets Windows to just ignore the device so it freezes, then our driver resets the box... Do you have something connected on the headphones at the front/back of the Dell dock? Could you try with another cable to the monitor to see if I get cleaner logs? Kind regards, Alban
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Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
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Linear Mode
