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Old 03-11-2015, 08:21 PM   #1
onix
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Default Asus mb168b+

The recent automatic install of the newest DisplayLink driver for Windows 7 64-bit through Windows Update has killed my ability to display on the ASUS MB168B+.

I have removed the two DisplayLink items through Programs and Features, and uninstalled and reinstalled the ASUS-supplied drivers to no avail...

Any further suggestions?


TAGS: not working, does not display, black screen

Last edited by onix; 09-04-2015 at 09:43 PM. Reason: Tags
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Old 03-16-2015, 01:20 PM   #2
rad5
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Default Mine too

My Asus mb168b+ didn't stop working but it shows colors inversed after installing the update (Win 7 pro 64 bit). Sometimes the problem goes temporarily away for a few seconds but then starts again.

I already updated both the usb 3.0 drivers (Renesas through the DisplayLink Support page) and the Display adapter drivers (Nvidia Quadro 2000M) on my HP EliteBook 8560w but that didn't help.

The attached image shows the problem. The blue part is the real background color and it is where I opened the context menu with the right mouse button. Even that doesn't happen all the time.

If I take a capture of the screen the colors are correct in the image. If I look at the jpg below from the Asus the colours are inversed-inversed so it looks right
Attached Images
File Type: jpg dilink.jpg (95.7 KB, 3 views)

Last edited by rad5; 03-16-2015 at 01:35 PM.
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Old 03-16-2015, 03:10 PM   #3
JamesH
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Default

Quote:
Originally Posted by onix View Post
The recent automatic install of the newest DisplayLink driver for Windows 7 64-bit through Windows Update has killed my ability to display on the ASUS MB168B+.

I have removed the two DisplayLink items through Programs and Features, and uninstalled and reinstalled the ASUS-supplied drivers to no avail...

Any further suggestions?
Hi,

Can you run through the following steps?
1. Disconnect your Asus MB168+ monitor
2. Uninstall any Asus or DisplayLink supplied drivers for your Asus MB168+
3. Run the cleaner tool from http://www.displaylink.com/support/ticket.php?id=297
4. Install the latest DisplayLink 7.7 M4 driver
5. Reboot
6. Connect your Asus MB168+ monitor

Thanks,
James
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Old 03-16-2015, 03:12 PM   #4
JamesH
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Quote:
Originally Posted by rad5 View Post
My Asus mb168b+ didn't stop working but it shows colors inversed after installing the update (Win 7 pro 64 bit). Sometimes the problem goes temporarily away for a few seconds but then starts again.

I already updated both the usb 3.0 drivers (Renesas through the DisplayLink Support page) and the Display adapter drivers (Nvidia Quadro 2000M) on my HP EliteBook 8560w but that didn't help.

The attached image shows the problem. The blue part is the real background color and it is where I opened the context menu with the right mouse button. Even that doesn't happen all the time.

If I take a capture of the screen the colors are correct in the image. If I look at the jpg below from the Asus the colours are inversed-inversed so it looks right
Hi,

We have a fix for this issue. I'll get back to you when we have a build with this fix in.

Thanks,
James
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Old 03-17-2015, 01:40 AM   #5
onix
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Default Driver not found

Thank you James, but I am still getting the following after all your steps below. See attached image.

Quote:
Originally Posted by JamesH View Post
Hi,

Can you run through the following steps?
1. Disconnect your Asus MB168+ monitor
2. Uninstall any Asus or DisplayLink supplied drivers for your Asus MB168+
3. Run the cleaner tool from http://www.displaylink.com/support/ticket.php?id=297
4. Install the latest DisplayLink 7.7 M4 driver
5. Reboot
6. Connect your Asus MB168+ monitor

Thanks,
James
Attached Images
File Type: jpg ErrorMessage.jpg (18.9 KB, 2 views)
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Old 03-17-2015, 01:48 AM   #6
onix
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Exclamation

Along with not finding the driver, on Device Manager, the MB168B comes up under Other Devices, with ! at the bottom right corner of its icon.
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Old 03-17-2015, 02:29 PM   #7
JamesH
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Hi,

Please follow these steps:

Right click on device in device manager
Select Driver
Select Update Driver
Select Browse my computer for driver software
Select Browse
Enter C:\Program Files\DisplayLink Core Software\
Check Include subfolders
Select Next

Thanks,
James
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Old 03-17-2015, 06:16 PM   #8
onix
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Default Could not find...

Hi James,

Thanks for trying to help. I'm attaching a screenshot. Basically your suggestion did not work; it did not find the driver. FWIW, the Hardware ID is USB\VID_17E9&PID_FF03&REV_0165

I have both an Asus MB168B and an MB168B+. Neither come up at all.


Quote:
Originally Posted by JamesH View Post
Hi,

Please follow these steps:

Right click on device in device manager
Select Driver
Select Update Driver
Select Browse my computer for driver software
Select Browse
Enter C:\Program Files\DisplayLink Core Software\
Check Include subfolders
Select Next

Thanks,
James
Attached Images
File Type: jpg ErrorMessage2.jpg (14.9 KB, 3 views)
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Old 03-17-2015, 06:22 PM   #9
onix
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Oh wow, I did not realize the screenshot upload would covert to such a crappy quality. I'll compress to zip and then you can see more clearly.
Attached Files
File Type: zip ErrorMessages.zip (173.4 KB, 2 views)
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Old 04-09-2015, 07:55 PM   #10
onix
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Anything?

Perhaps there is some file I need to delete in C:\Windows that cannot be overwritten...

Thoughts?

I gave the ASUS to somebody else, and they were able to get it to work plug-and-play, automatic driver download from Windows.
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