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#1 |
Junior Member
Join Date: Feb 2014
Posts: 2
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I have attached the support log.
Last edited by imrudals; 04-21-2017 at 10:33 AM. |
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#2 |
Junior Member
Join Date: Feb 2014
Posts: 2
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I actually have sporadic issue with ANY device in the USB 3.0 port of my X1 Carbon Touch.
I'm not the only one I've heard say the same thing either. Put a USB drive in it and jiggle it around, you may here hardware drop in and out repeatedly if it's anything like mine is. |
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#3 |
Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi,
Can you install the latest firmware for your dock? http://download.lenovo.com/ibmdl/pub...updatetool.exe Thanks, James |
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#4 |
Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi,
Can you try 7.5 M1 from this link? http://www.displaylink.com/support/downloads.php Thanks, James |
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#5 |
Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi,
I know you are having issues with it but can you try running the firmware update tool whilst you are connected to the USB 3.0 port on your X1? Thanks, James |
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#6 |
Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi,
Can you upgrade to the 7.6 Alpha from here (http://displaylink.com/support/sla.php?fileid=112) and send me the output of the support tool (http://www.displaylink.com/support/ticket.php?id=269) when you next hit this issue with the Alpha installed? Thanks, James |
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#7 |
Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi,
USB 3.0 can interfere with wireless devices - see: http://www.displaylink.com/support/ticket.php?id=340 Can you try moving the wireless receiver further away from the USB 3.0 port on your notebook? Thanks, James |
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#8 |
Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi,
I'll take another look tomorrow. Thanks, James |
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