Go Back   DisplayLink Forum > DisplayLink Graphics Technology > Mac Software

Closed Thread
 
Thread Tools Search this Thread Display Modes
Old 11-17-2019, 12:42 AM   #101
davidwiens
Junior Member
 
Join Date: Nov 2019
Posts: 1
Default

Quote:
Originally Posted by Shinji14 View Post
I don't have the DisplayLinkUserAgent in the ScreenRecording tab.
Neither do I, and I've re-installed Cataline 2x now, and DisplayLink 5.3 three times, but the DisplayLink UserAgent box never appears in Screen Respond box. I manually put it into Accessibility, but no luck getting my monitors recognized: they don't even appear on the "Display" in System Preferences.

Puzzled.
davidwiens is offline  
Old 11-18-2019, 09:36 AM   #102
lspintzyk
Member
 
lspintzyk's Avatar
 
Join Date: Feb 2013
Posts: 65
Default

We have identified that part of Dell D6000 docks produced between mid 2018-mid 2019 contains USB Hub firmware issue that was uncovered by macOS Catalina 10.15.1 release.

There is a for that.

Please update your dock hub using "Dell Firmware Update Utility":
https://www.dell.com/support/home/pl...-d6000/drivers


@davidwiens
If hub firmware does not help then please submit your logs using that tool:
https://www.displaylink.com/downloads/file?d=66
lspintzyk is offline  
Old 11-19-2019, 11:50 PM   #103
MBA
Junior Member
 
Join Date: Nov 2019
Posts: 2
Default

Quote:
Originally Posted by davidwiens View Post
Neither do I, and I've re-installed Cataline 2x now, and DisplayLink 5.3 three times, but the DisplayLink UserAgent box never appears in Screen Respond box. I manually put it into Accessibility, but no luck getting my monitors recognized: they don't even appear on the "Display" in System Preferences.

Puzzled.
[3] This is also my experience ... I can't for the life of me workout how to fix it
MBA is offline  
Old 11-21-2019, 06:04 AM   #104
lspintzyk
Member
 
lspintzyk's Avatar
 
Join Date: Feb 2013
Posts: 65
Default

Hi, MBA
Please submit your logs using that tool:
https://www.displaylink.com/downloads/file?d=66
lspintzyk is offline  
Old 11-25-2019, 10:54 PM   #105
Signal
Junior Member
 
Join Date: Nov 2019
Posts: 3
Default

Quote:
Originally Posted by lspintzyk View Post
Hi, MBA
Please submit your logs using that tool:
https://www.displaylink.com/downloads/file?d=66
Submit the logs to who? email?

I am running the latest 5.2 driver, Catalina 10.15.1 and I get the same as many others. Nothing shows up in my Screen Preferences and my screen is black.

My kext is showing loaded properly and notorized. I disabled SIP and touched /Library/Extensions as well. I don't get any popup about allowing access for Screen Recording and it doesn't show any apps listed for Screen Recording in my System Preferences->Security->Privacy.

I am willing to try anything at this poing.
Signal is offline  
Old 11-26-2019, 01:49 AM   #106
ianl
Junior Member
 
Join Date: Nov 2019
Posts: 2
Default

Quote:
Originally Posted by ianl View Post
I have had exactly the same experience. I'll try the 5.1.1 solution and see how that goes.

Update: 5.1.1 gets both external displays working again (yay!), but I should note that the dock doesn't work on one, although that limitation I can live with.
Update 2: The 5.2.1 version announced on 23rd Nov is installed and working, so far with no issues.
ianl is offline  
Old 11-26-2019, 06:19 AM   #107
lspintzyk
Member
 
lspintzyk's Avatar
 
Join Date: Feb 2013
Posts: 65
Default

Hi Signal,

Please attach them to the post, it will be accessible only to DisplayLink team.

I hope that you have the latest 5.2.1 drivers installed:
https://www.displaylink.com/downloads/file?id=1478
lspintzyk is offline  
Old 11-27-2019, 06:34 PM   #108
Signal
Junior Member
 
Join Date: Nov 2019
Posts: 3
Default

Quote:
Originally Posted by lspintzyk View Post
Hi Signal,

Please attach them to the post, it will be accessible only to DisplayLink team.

I hope that you have the latest 5.2.1 drivers installed:
https://www.displaylink.com/downloads/file?id=1478
I am attaching them to this post. yes I am running 5.2.1, i just downloaded and installed it the day of my post.
Attached Files
File Type: zip DisplayLinkInfo_Output_20191125_175144.zip (352.4 KB, 1 views)
Signal is offline  
Old 11-28-2019, 07:13 AM   #109
lspintzyk
Member
 
lspintzyk's Avatar
 
Join Date: Feb 2013
Posts: 65
Default

Hi Signal,

It seems that you don't have DisplayLink docking station connected.
It is visible in "About This Mac"->System Report->Hardware->USB tree.

Can you check the usb cable or power cable?
How the dock behaves on Windows?
Are other devices like mouse connected to the dock working?
lspintzyk is offline  
Old 11-28-2019, 03:52 PM   #110
Signal
Junior Member
 
Join Date: Nov 2019
Posts: 3
Default

Quote:
Originally Posted by lspintzyk View Post
Hi Signal,

It seems that you don't have DisplayLink docking station connected.
It is visible in "About This Mac"->System Report->Hardware->USB tree.

Can you check the usb cable or power cable?
How the dock behaves on Windows?
Are other devices like mouse connected to the dock working?
I have an iMac and its plugged into my Zenscreen via USB-C. It powers up the Zenscreen but its just blank.
Signal is offline  
Closed Thread

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 08:44 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2024, vBulletin Solutions, Inc.