User-mode Driver Crash - Event ID 10111

[JakubDabrowski]

Hello,

I would like to apologize that we did not respond earlier on this topic. We have been checking forum threads, along with tickets, and received feedback on pre-release software that changes made in 9.3 M2 address some reports.
We would like to take a closer look with as much data as possible right now at the remaining cases.

If you would be so kind to gather and send advanced log files or attach them to your messages we would be very thankful.

Here is the guide how to do it step by step: https://support.displaylink.com/know...to-displaylink

Thank you for your patience.

Best regards,
Jakub

[tannum99]

Rapidly running out of patience. Have done this....in this order

Physically disconnected the DYNADOCK PA3927A-1PRP DYNADOCK U3.0
Device Manager - Uninstall & remove drivers, ALL Dynadock devices, Video Adapter, Ethernet, Sound
Programs - Uninstall DisplayLink software
Ran "DisplayLink Installation Cleaner" to remove any traces
Cleared temps from C:\Users\<User>AppData\Local\Temp
Reboot
Installed Toshiba Ver 8.2 driver from here :
https://support.dynabook.com/support...ext=1200014770
Physically connected Dynadock
Occasional crash, but not as bad as later drivers

Ran Support Tool, files attached

Used this procedure to prevent Windows from updating drivers. Ver 8.2 now prevented from updating
Using Group Policy Editor
https://www.auslogics.com/en/article...cific-drivers/

Will try different drivers when time permits

[JakubDabrowski]

Hello tannum99.

Thank you for this detailed description and log files.

If you would like to transfer to the mail support please let me know. We would be having a better and faster communication over there than on the forum.

In the log files I see many crash dumps of our driver but we do not have logs when the crash happened. Due to that we would need to have a new logs from the crashing driver version from you to correctly analyze the case.

If you could please do the following:

1. Install the newest driver: https://www.displaylink.com/downloads/file?id=1566
2. In our support tool choose advanced logging (this setting is lost after uninstall/install)
3. Wait for the problem to re-occur
4. Gather the log files straight after the issue takes place
5. Send the logs here for us

Sorry for this inconvenience but we won't be able to gather enough information from the previous logs.

Thank you for your will to help us!

Kind regards,
Jakub

[tannum99]

This is still Toshiba driver ver 8.2 as per previous post
Advanced logging enabled

Let me know what you find in this log, before I update to new driver

[tannum99]

Physically disconnected the DYNADOCK PA3927A-1PRP DYNADOCK U3.0
Device Manager - Uninstall & remove drivers, ALL Dynadock devices, Video Adapter, Ethernet, Sound
Programs - Uninstall DisplayLink software
Ran "DisplayLink Installation Cleaner" to remove any traces
Cleared temps from C:\Users\<User>\AppData\Local\Temp\
Removed Policy Restrictions to allow Windows driver updates
Reboot
After logon, physically connected Dynadock
Windows PnP installed ver 9.2

Crashed in short time

Ran Support Tool, files attached

[tannum99]

Physically disconnected the DYNADOCK PA3927A-1PRP DYNADOCK U3.0
Device Manager - Uninstall & remove drivers, ALL Dynadock devices, Video Adapter, Ethernet, Sound
Programs - PNP did not install software, so none to un-install
Ran "DisplayLink Installation Cleaner" to remove any traces
Cleared temps from C:\Users\<User>\AppData\Local\Temp\
Reboot
Install version 9.3 M2
After install complete, physically connected Dynadock
Crashed almost immediately

Ran Support Tool, files attached
That's all I can do, now need answers

[JakubDabrowski]

Hi tannum99,

Thank you for the log files.

I have created an internal ticket and we have started the analysis.

I will be informing you as soon as I have a new information for you.

Best regards,
Jakub

[tannum99]

I am trying to persist with ver 9.3, but it's so bad ....

Sometimes when it crashes, the images freeze on the monitors. Even if I disconnect the USB from the computer, the images stay on the screens ! Have to disconnect power from the docking station

Eventually will get sick of it and go back to Toshiba ver 8.2

[Bcc7pm]

I have the exact same issue and have tired the latest Release: 9.3 M2 30 Apr 2020 . I experience this issue with a X1 Carbon 7th Gen and a Dell Precision 5520. I have tested both laptops which various drivers and configurations.

This has been an ongoing issue. I have to use a USB-C to USB-A and USB-C power adapter to use this dock reliability. If needed I can provide crash logs within a day or two.

Thanks,
Brandon

[JakubDabrowski]

Hello Brandon,

Thank you for informing us about this issue.

Could you please gather the log files by following the last link in my signature?

We would like to verify thoroughly what is happening with the driver and crashes. You may attach the log files to your previous message or create a new one.

Best regards,
Jakub