MacBook Pro M-chip series disconnecting under 80% battery

[nicover]

Hello guys,

I'm writing here as my last resort since this issue is crazy, here the scenario:

Docking station: Fujitsu PR09 (DisplayLink approved.... but I don't see it any more on the website now?)

Monitors: 2x AOC X24P1

Computer: Any MacBook Pro 14/16" with M-chip (M1-M2-M3). Latest DisplayLink Manager installed.

Everything was working fine until a certain MacOS 14.x release (don't remember exactly which one). Now if the Mac battery is under 80%, the docking station will randomly disconnect (like if someone unplugs the cable for a second) until it reaches 80% and then it's working fine.

I have many different Mac/docking stations/AOC monitors, so I started to test them around and in the end the problem is pointing to that specific monitor brand and model.

The same scenario but with Dell monitors connected to the same docking station, everything it's working fine under 80% battery as well.

Do you have any idea what the issue could be?

P.S. everything works fine with same setup but Windows 11 Fujitsu/Lenovo PCs.

[rboerner]

Originally Posted by nicover

Hello guys,

I'm writing here as my last resort since this issue is crazy, here the scenario:

Docking station: Fujitsu PR09 (DisplayLink approved.... but I don't see it any more on the website now?)

Monitors: 2x AOC X24P1

Computer: Any MacBook Pro 14/16" with M-chip (M1-M2-M3). Latest DisplayLink Manager installed.

Everything was working fine until a certain MacOS 14.x release (don't remember exactly which one). Now if the Mac battery is under 80%, the docking station will randomly disconnect (like if someone unplugs the cable for a second) until it reaches 80% and then it's working fine.

I have many different Mac/docking stations/AOC monitors, so I started to test them around and in the end the problem is pointing to that specific monitor brand and model.

The same scenario but with Dell monitors connected to the same docking station, everything it's working fine under 80% battery as well.

Do you have any idea what the issue could be?

P.S. everything works fine with same setup but Windows 11 Fujitsu/Lenovo PCs.

If you have not done so already, I would suggest reporting the issue to DisplayLink directly by following the process outlined here --> https://support.displaylink.com/know...to-displaylink

[nicover]

Originally Posted by rboerner

If you have not done so already, I would suggest reporting the issue to DisplayLink directly by following the process outlined here --> https://support.displaylink.com/know...to-displaylink

Yes I did that, awaiting a reply from support

[nicover]

Does usually DisplayLink team read messages here or the logs sent via the tool?

Have you ever gotten a reply?