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#1 |
Junior Member
Join Date: Mar 2017
Posts: 4
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After the installation of the DisplayLink software on my HP Envy (Windows 10) everything was fine before I connected the Targus acp71eu docking station for the first time.
After the first time I connected I had a black screen only, both on the notebook and the external monitor. There where no possibilites to change anything. ![]() When I disconnect the docking station I have the same, only black screen and the cursor symbol. The notebooks seem to run in the background, but there is no way no get something on the display. ![]() I only can start the notebook in protected mode, but there I cannot change or install drivers. Anybody out there with a solution or a hint? Thanks. |
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#2 |
Senior Member
Join Date: Sep 2015
Posts: 1,685
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Hello,
Thank you for the details, I would need a bit more to understand. What is starting in "protected" mode? Could you please execute our Customer Support Tool in that mode (see the last link of my forum signature) and post the ZIP file the tools create? Kind regards, Alban
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Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
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#3 |
Junior Member
Join Date: Mar 2017
Posts: 4
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Hello Alban
Protected Mode means that I start the notebook out of the recovery menu, without most of the drivers, just with a basic VGA style grafic mode. E.g. I can not install / uninstall any software there I will try to run the tool you mentioned tonight and will let you know. Regards, Thomas |
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#4 |
Junior Member
Join Date: Mar 2017
Posts: 4
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Hello Alban
Please find attched the ZIP file. Hope this helps.... Regards, Thomas |
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#5 |
Senior Member
Join Date: Sep 2015
Posts: 1,685
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Hello,
You are installing 7.9 which you shouldn't do on Windows 10 Anniversary Update, hence the warning at installation. Please install 8.0 M3, or simply plug in the dock and let Windows Update do the magic for you. Kind regards, Alban
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Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
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#6 |
Junior Member
Join Date: Mar 2017
Posts: 4
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Hello Alban
Thanks for your response and sorry for my late answer, was too busy. Success ![]() http://www.thewindowsclub.com/make-w...k-in-safe-mode I did not Install Display yet but I'm back in business ![]() |
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#7 |
Junior Member
Join Date: May 2019
Posts: 3
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I followed the tutorial element and after troubleshooting and restarting my computer I'm back into safe mode.
Last edited by nathandee; 03-08-2022 at 01:54 PM. |
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#8 |
Member
Join Date: Jun 2019
Location: Cambridge, UK
Posts: 38
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Hi nathandee,
Are you having exactly the same issue? Please could you also post the logs from your machine so that we can see more details? Kind regards, Andrew
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Andrew Dawson Displaylink Where to download the latest Windows drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
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Tags |
black screen, hp envy, nvidia, targus, windows 10 |
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