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Old 02-11-2020, 04:12 AM   #1
seattleuserfriendly
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Unhappy What am I doing wrong?

I'm attaching a Macbook Air 2019 to a V7.R22W02 monitor.


1) Right now I have a VGA to USB cable from the monitor with a USB-USBC adapter.
I also have a DVI to USB, if that is better.
2) As far chipset drivers, firmware updates and BIOS, were you referring to the monitor or the Mac?. I think the firmware, etc. is automatic for the Mac.
4) Today I downloaded/installed /Displaylink usb graphics software for macOS (5.2.1). There’s also a newer Beta, but I did not want to test it.
5) I ran the Displaylink Software installer.pkg. The software listed a user guide weblog but it would not open
6) I restarted.
7) I opened security preferences to run the system extension.
8) I unlocked security preferences and allowed it to run.
9) I restarted. I think it was now installed. Do I need to run/start/open the software, or did the installation take care of that?
10). It was still not working so I turned on the monitor and opened Display Preferences.
11) I clicked Option, then clicked on Detect Monitor/
12) I tried changing Resolution: Default to Scaled
I selected each of the folowing: 1024x640, 1280x800, 1440x900, and 1680x x1040.
13) I tried various combinations of the power, auto and (3 horizontal lines) buttons on the monitor.14)
14) All I saw was "No Signal input”
15) I searched for display link on my Mac and only saw the uninstall option after reading (and only half comprehending) the below:
16) I never saw the application. I also went to security but Displaylink was not available in Screen Recording.
17) I’m, not sure if the below was to install the beta or not.
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Old 02-19-2020, 12:53 PM   #2
JakubDabrowski
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Hi There,

Thank you for your patience.

The best way to report issues such as this is to raise a support ticket, which you can do by following the link for how to report issues in my signature below.

Alternatively, if you'd like to stay on the forums here, could you please provide us with logs from your system, by following this link: https://support.displaylink.com/know...to-displaylink

Kind regards,
Jakub
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