06-15-2014, 12:38 AM | #1 |
Junior Member
Join Date: Jun 2014
Posts: 2
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Displaylink Shuts Off Sound in Win 8.1
I am having an issue with my DisplayLink USB2.0 External HD Adapter with Windows 8.1. This is a brand new machine with Windows 8.1 pre-installed. The monitor works fine....it just shuts off the sound. The sound returns when I unplug the USB cable to the adapter. (Please note that the setup worked fine, sound and all on my previous Windows 8.1 pc). Here is what I'm running:
Dell XPS8700 CPU = i7-4770 @ 3.40GHz 24 GB RAM 64-Bit Operating system Audio: Integrated 7.1 with Waves MaxxAudio Windows 8.1 I ran the DisplayLink cleaner tool and rebooted. Device manager calls the device: USB Display Adapters: USB to HDMI Program Manager shows: DisplayLink Graphics version 7.6.55705.0 DisplayLink Core Software version 7.6.55673.0 Logfile attached Thanks for looking at this! Last edited by wjlinvt; 06-15-2014 at 09:31 PM. Reason: Adding audio detail |
06-16-2014, 10:36 AM | #2 |
Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi,
When you connect the adapter does default audio playback device change? Thanks, James |
06-16-2014, 02:15 PM | #3 | |
Junior Member
Join Date: Jun 2014
Posts: 2
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Displaylink Shuts Off Sound in Win 8.1
Quote:
Hi James. Thanks for responding. Here is what's in my device manager: Audio inputs and outputs: 1 Dell S2409W Microphone (Webcam C260) Speakers (Realtek High Definition Audio) Speakers (USB to HDMI) *** this is present when DisplayLink connected, absent with not connected Sound, video and game controllers: AMD High Definition Audio Device Realtek High Definition Audio Webcam C260 USB to HDMI *** this is present when DisplayLink connected, absent with not connected ***** Issue resolved. I went into the Control Panel under Sound and chose the Realtek High Definition Audio option. Thanks for directing me there! ***** Last edited by wjlinvt; 06-16-2014 at 09:12 PM. Reason: Issue Resolved! |
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