Plugable UD-6950H Display loss of sync when utilizing Webcam

pelltj03 · 10-14-2020, 03:30 PM

I have two monitors plugged in by DisplayPort through a Plugable UD-6950H usb 3.0 dock.

When using my camera (Logi C920) to attend video conferences, specifically Microsoft Teams and Zoom, it causes a loss of sync and both screens flicker to black and come back. It happens relatively continuously for the entire time I'm in the meeting. Once I turn my video off the loss of sync stops.

Utilizing the camera outside of meeting software does not cause any issue with loss of sync.

I have unplugged and plugged everything back in. I've updated all drivers and the issues continue.

Support Information attached

Any ideas would be greatly appreciated!

10-14-2020, 03:30 PM	#1
pelltj03 Junior Member Join Date: Oct 2020 Posts: 3	Plugable UD-6950H Display loss of sync when utilizing Webcam I have two monitors plugged in by DisplayPort through a Plugable UD-6950H usb 3.0 dock. When using my camera (Logi C920) to attend video conferences, specifically Microsoft Teams and Zoom, it causes a loss of sync and both screens flicker to black and come back. It happens relatively continuously for the entire time I'm in the meeting. Once I turn my video off the loss of sync stops. Utilizing the camera outside of meeting software does not cause any issue with loss of sync. I have unplugged and plugged everything back in. I've updated all drivers and the issues continue. Support Information attached Any ideas would be greatly appreciated! Last edited by pelltj03; 10-15-2020 at 06:34 PM. Reason: Added Support Information