Issues with Dell D6000 Docking Station Connectivity on HP ProBook 455 G8 via USB-C

[Patronta]

Dear Support Team,

I am experiencing connectivity issues when using the Dell D6000 docking station with my HP ProBook 455 G8 laptop through the USB-C port. While the docking station is recognized when connected via USB-A, several functionalities are not working correctly when connected via USB-C:

Docking Station Recognition:

USB-C:

- The DisplayLink Manager does not detect the docking station.
- The connected monitor is recognized, and power delivery to the laptop functions correctly.


USB-A:

- The docking station is fully recognized, and all functionalities, including multiple monitor support and Ethernet connectivity, work as expected.


I have ensured that all drivers, including DisplayLink and chipset drivers, are up to date. Additionally, I have reviewed the specifications of both the laptop and the docking station to confirm compatibility. Despite these measures, the issue persists.

My issue seems to be similar to https://displaylink.org/forum/showthread.php?t=66341 but the steps described did not bring any results.

I would appreciate any assistance or guidance you can provide to resolve this issue.


Thank you for your support.

Best regards,

Roman

[mjaroch]

Hello Roman,

Thank you for reaching out to our support.

Regarding your problem, please make sure that you have already updated Dell D6000 docking station to the newest version, which is A04.
You can find the firmware updater here.
Can you let us now if you have the latest firmware and if the problem still occurs?