Go Back   DisplayLink Forum > DisplayLink Graphics Technology > Windows Software

Thread Tools Search this Thread Display Modes
Old 12-15-2023, 01:26 PM   #1
Junior Member
Join Date: Dec 2023
Posts: 2
Default Latest patch causing issue to display data on additional display

Hello Team,

we have package version of displayLink 11.1.2757.0 delivered to 10 K users and after that DisplalyLink driver automatically update from PMPC but since last 2 months we are seeing after installed the new update ex - DisplayLink 11.2.3146.0 Rev1 (x64) users are uanble to see display on the other screen. After installed the update user rebooted the machine but no luck. We had enabled the repair button in our package application which uninstalled the installed version and installed the old one and after that screen working again.

Could you please let us know when latest patch installed over the base version 11.1.2757.0 why multiple display fails to show.

Note:- We are using Dell D6000 dock to use additinal screen and keyboard and mouse connected.

Thank you
HVM is offline   Reply With Quote
Old 12-19-2023, 07:18 AM   #2
DisplayLink Tech Support
KatarzynaCzaja's Avatar
Join Date: Apr 2020
Posts: 461


Can you please reach out to our support team directly at technical-enquiries@synaptics.com?

We need to take a closer look at the issue, and we will need logfiles gathered from some of the setups that experienced this issue.
The link to instructions how to gather logfiles is included under the 3rd link in my signature.
KatarzynaCzaja is offline   Reply With Quote
Old 12-19-2023, 01:38 PM   #3
Junior Member
Join Date: Dec 2023
Posts: 2

Hello Team,

Thank you for you suggestion .

In the meantime, attaching the logs for review, if that can we helpful for identify the issue.
Already sent email to support team and awaiting for reply.
Attached Files
File Type: zip DisplayLink.zip (499.8 KB, 2 views)
HVM is offline   Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT. The time now is 05:56 AM.

Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2024, vBulletin Solutions, Inc.