Go Back   DisplayLink Forum > DisplayLink Graphics Technology > Windows Software

Thread Tools Search this Thread Display Modes
Old 08-27-2021, 06:09 PM   #1
Junior Member
Join Date: Aug 2021
Posts: 1
Default Virtual Backgrounds problem with DisplayLink powered USB-C Dock

I use an HP Elite USB-C Dock powered by DisplayLink and I have discovered that I can't use Zoom virtual backgrounds while docked. Backgrounds work otherwise and with my smaller travel dock, but if I am using one while docked, I lose signal to the dock. External monitors stop working as do other peripherals (keyboard and mouse). I can hear the computer attempting to reconnect but it won't until I turn off the virtual backgrounds.

My DisplayLink drivers are all up to date -- is this a known issue and if so is there a way to fix or should I look for a new dock that is compatible?
cwalli80 is offline   Reply With Quote
Old 08-31-2021, 12:16 PM   #2
DisplayLink Tech Support
KatarzynaCzaja's Avatar
Join Date: Apr 2020
Posts: 461


Thank you for reaching out!

This is not a known issue. If you wish to investigate it further we can check from our side feedback from the driver - we will need you to gather logfiles to do that: How Can I Report Windows Issues To DisplayLink?

Can you also tell me if you see the device disconnecting and connecting in the Device Manager when this happens?
Can you see any errors in Event Viewer regarding those issues?

For speedy support you can email us the link to this thread along with the logfiles and responses to: technical-enquiries@synaptics.com

Best Regards
KatarzynaCzaja is offline   Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT. The time now is 05:01 AM.

Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2024, vBulletin Solutions, Inc.