Can't make this Azus ZenScreen MB16AC work on Ubuntu 19.04

[safernan121]

Hi everyone,
I recently bought this ZenScreen but I can't seem to make it work. I installed the drivers and noticed that unlike the installation guide's picture, after installing I get this

Afterwards, the screen still says that I need to update my drivers, and when I try to reset the driver it gives me an error.

I'll upload the SupportTool files in hopes that someone can help me! thanks!

PD: I'm also using a usb-c to usb converter in case that has something to do with it.

DLSupportTool_Output_2020-01-22T12:01:13.163713.zip

[safernan121]

terminal image

Was missing this image from the last post