Go Back   DisplayLink Forum > DisplayLink Graphics Technology > Windows Software

Reply
 
Thread Tools Search this Thread Display Modes
Old 06-17-2018, 02:23 PM   #1
dejudicibus
Junior Member
 
Join Date: Jun 2018
Posts: 2
Unhappy No way anymore to get IP address through Plugable Docking Station

I have a Lenovo E570 laptop with Windows 10 Professional. The OS is always kept up to date. So yesterday I used Lenovo Vantage to install the latest version of Realtek Ethernet Driver, as recommended, that is, Realtek Ethernet Driver - 10 [64] - V10.025.0119.2018. I rebooted and everything worked fine, even when the laptop is connected to the Plugable USB 3.0 Docking Station.

This morning I switched on my laptop and began to work. Everything was ok for one hour, but at a certain moment the laptop disconnected from the LAN. I tries few ipconfig and netsh commands, thinking it was a LAN problem, but all the other devices worked fine. So I unplugged the Ethernet cable from the docking station and plugged in directly to the laptop and everything was fine again.

I made several tests: if the cable is plugged to the docking station, the IP address is the classic 169.254.11.174 that you have when a system cannot get an IP address from DHCP. The Plugable driver is DisplayLink Network Adapter NCM V2.34.22.0, that is, the latest, as far as I know. The cable works, so it should be a software problem.

Any idea?

Last edited by dejudicibus; 06-17-2018 at 07:16 PM.
dejudicibus is offline   Reply With Quote
Old 06-19-2018, 01:25 PM   #2
James C
DisplayLink Tech Support
 
Join Date: Jan 2017
Location: Cambridge, UK
Posts: 13
Default

Hi dejudicibus

I'd like you to follow the 2nd link in my signature to remove DisplayLink drivers using DisplayLink Installation Cleaner and Install the latest available driver from:http://www.displaylink.com/downloads/windows

If this doesn't resolve the issue please follow the third link in my signature and reply with Windows Support Log Files (.zip). These files will allow me to analyse your issue.

Kind regards
James C is offline   Reply With Quote
Reply

Tags
drivers, ethernet, plugable, realtek

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 08:49 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2024, vBulletin Solutions, Inc.