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Old 01-29-2018, 10:13 AM   #1
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Join Date: Jan 2018
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Default Windows 7 driver issue

I've tried installing the current DP driver along with previous version, but after installation and upon reboot I get the memory dump blue screen from Microsoft. Only on the last system restore (one without the driver installation) am I able to boot into windows.

I don't even get a chance to check and see if the dock works, my system is crashing on simply installing the drivers. I have a Dell USB 3.0 D3100.

Please help.

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Old 02-07-2018, 12:56 PM   #2
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Join Date: Sep 2015
Location: Cambridge, UK
Posts: 1,678


We would need some details of what you are trying to install (version, file) on what type of computer (processor generation, GPU name and full driver version).

Giving access to the DMP and logs would be useful.
The Customer Support Tool linked in my signature gather all version numbers of what is installed (obviously not the DisplayLink driver as the OS dumps).
The DMP file can be gathered manually after the blue screen in C:\Windows folder provided your computer was not changed to not create them.

I would also like you to explain what you mean by "tried installing the current DP driver", are you referring to DisplayLink or the Intel/nVidia/AMD graphics?

Kind regards,
Alban Rampon
Senior product manager, universal docking stations and accessories
"DisplayLink is proud to be a Synaptics brand."

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driver installation, driver problem?, drivers, windows 7 64 bit

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