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Old 06-01-2014, 11:31 PM   #1
skrewball
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Join Date: Jun 2014
Posts: 4
Default Dell D3000 fails to display on external monitors after disconnect

Every time I disconnect my laptop from the Dell™ SuperSpeed™ Dual Video USB 3.0 Docking Station (D3000) and reconnect the dual monitor setup does not work. I tried connecting my wireless mouse and keyboard to the D3000 and it works. Also, the ethernet port lights up but the computer does not recognize it as connected to the internet.

I have gone through this multiple times in the past and have been able to restore the functionality of the D3000 by restarting, unplugging, re-installing, driver updating, etc. previously but now I have been unable to get the D3000 to work.

I see it listed in the device manager however when I run the display link support tool it states "We could not detect a DisplayLink product connected to the PC." "Warning: Device not attached" but everything passes. The computer makes the device connected sound and device disconnected sound every time I plug/unplug it, which I have tried in each of the four USB ports. I have been working on this for over two hours -- any help would be greatly appreciated.

Before you ask:

I have

1. Disconnected the dock / adapter / monitor
2. Uninstalled DisplayLink Software
3. Run the cleaner tool from here: http://www.displaylink.com/support/ticket.php?id=297
4. Re-installed DisplayLink Software
5. Reconnected the dock / adapter / monitor

many times and it still doesn't work; including shutting down and restarting my laptop

I have

updated to the latest drivers 7.6M0 then uninstalled the software/drivers and tried all versions back to 6.3M1 (using the DisplayLink cleaner tool each time)

and none of them worked.

I have

given up trying to make it work and therefore included two logs (two hours apart) from the display link support tool for your perusal and advice.

Thank you for your time,

AB
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File Type: zip INSPIRON15Z_20140601_185158.zip (798.1 KB, 0 views)
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d3000, dell, driver, monitor

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