Lags with Intel UHD Graphics 620 on HP x360

grevo · 12-06-2019, 08:49 AM

Hello.

I conected my D6000 to a 4k monitor.
I had very bad lags. Then i set it to 1920 x 1080 and still have big lags.
Especially when scrolling in chrome or playing videos.
I noticed that my GPU 3D udage is very high. Is this normal?

I own a HP x360 (15-cr0566nz)
I have a Intel UHD Graphics 620 and an Intel i5-8250U

AndrewJDawson · 12-10-2019, 09:59 AM

Hi,

This isn't normal behaviour at all, no. Would you be able to confirm for me which version of the DisplayLink software that you've got installed?

Kind regards,
Andrew

grevo · 12-11-2019, 07:47 AM

Hello

I use the Version 9.2.2420.0

I tried the same on my older laptop.
There i hade about the same issue, but there it was the CPU what was maxed out, and it seems like there the GPU has not been used.

grevo · 12-17-2019, 12:39 PM

Is there anything i can try to do?

grevo · 05-22-2020, 03:36 PM

Hello

Now i found out that it only is a problem with a specific monitor.
All other monitors work find.
As soon as i connect the device to my Philips BDM4065UC it is very laggy.
It doesn't matter if i use 4k resoluten or only 1920 x 1080.
It also doesn't matter if i connect it via DP or HDMI.

When i connect two monitors only BDM4065UC is lagging, the other screen is working fine.

So there is some issue only when connected to BDM4065UC .

What could the problem be here?

grevo · 05-22-2020, 03:44 PM

Now i noticed another thing.
It does always send a 4k signal to the monitor.
Even if i set it to 1920 x 1080 in windows the display is recieving a 4k signal.

12-10-2019, 09:59 AM	#2
AndrewJDawson Member Join Date: Jun 2019 Location: Cambridge, UK Posts: 38	Hi, This isn't normal behaviour at all, no. Would you be able to confirm for me which version of the DisplayLink software that you've got installed? Kind regards, Andrew __________________ Andrew Dawson Displaylink Where to download the latest Windows drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

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12-11-2019, 07:47 AM	#3
grevo Junior Member Join Date: Dec 2019 Posts: 6	Hello I use the Version 9.2.2420.0 I tried the same on my older laptop. There i hade about the same issue, but there it was the CPU what was maxed out, and it seems like there the GPU has not been used.

12-17-2019, 12:39 PM	#4
grevo Junior Member Join Date: Dec 2019 Posts: 6	Is there anything i can try to do?

05-22-2020, 03:36 PM	#5
grevo Junior Member Join Date: Dec 2019 Posts: 6	Hello Now i found out that it only is a problem with a specific monitor. All other monitors work find. As soon as i connect the device to my Philips BDM4065UC it is very laggy. It doesn't matter if i use 4k resoluten or only 1920 x 1080. It also doesn't matter if i connect it via DP or HDMI. When i connect two monitors only BDM4065UC is lagging, the other screen is working fine. So there is some issue only when connected to BDM4065UC . What could the problem be here?

05-22-2020, 03:44 PM	#6
grevo Junior Member Join Date: Dec 2019 Posts: 6	Now i noticed another thing. It does always send a 4k signal to the monitor. Even if i set it to 1920 x 1080 in windows the display is recieving a 4k signal.