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Old 08-12-2015, 05:32 PM   #1
althaue
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Join Date: Aug 2015
Location: Switzerland
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Unhappy New UHD Display via Display Port is recognized but is black

i bought a new Acer XB280HK Monitor which i connect via DisplayLink USB 3.0 Display Port.

I run a dell XPS 13 labtop running Windows 10 via DisplayLink USB 3.0

The device is recognized by my labtop but shows no image. The Monitor is working, because when i attach it via same cable to my desktop PC, everything works fine.

Attached you'll find the Support Tool Dump.

Thx for your effort helping me
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File Type: zip NOLINE_CH_20150812_181621.zip (1.19 MB, 0 views)
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Old 08-12-2015, 09:01 PM   #2
althaue
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Join Date: Aug 2015
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Smile Fixed - Dell Dock D3100 with Acer XB280HK

I was able to fix the Problem on my own.

The problem was, that standard setting for 3840 x 2160 Pixel Resolution of Graphic Card is 30 Hz and not 24 Hz. After Changing to this Frequency, the Monitor was recognized and is now Running Fine.
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