My monitors just suddenly stopped connecting

[zbliss5000]

I am not sure what happened. All I did was install a new mount for my desk, unplugged the monitors while I was setting it back up, and plugged them all back in. Nothing else changed. At first, they were linked in with DisplayLink and were displaying, but I could only get my cursor onto one of the screen. I went into display settings for mac and arranged the displays. A few seconds later, now they are not evening registering with DisplayLink.

I uninstalled and reinstalled Display link, rebooted the computer, unplugged and replugged both monitors, and all connections to the Display link box, and the mac. Still nothing. What could possibly have went wrong?

[DanielSznicer]

Originally Posted by zbliss5000

I am not sure what happened. All I did was install a new mount for my desk, unplugged the monitors while I was setting it back up, and plugged them all back in. Nothing else changed. At first, they were linked in with DisplayLink and were displaying, but I could only get my cursor onto one of the screen. I went into display settings for mac and arranged the displays. A few seconds later, now they are not evening registering with DisplayLink.

I uninstalled and reinstalled Display link, rebooted the computer, unplugged and replugged both monitors, and all connections to the Display link box, and the mac. Still nothing. What could possibly have went wrong?

Hello,

Can you please share more details I will need logfiles to check the feedback from the driver. For instructions on how to gather the logfiles please navigate to the following article How to report macOS issues to DisplayLink


And aslo for speedy support please send an email with the logfiles and detailed problem description to: technical-enquiries@synaptics.com
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