Driver 7.8 for Windows 10 Build 10041 Does Not Support My Graphics Card

Smalltoid · 03-25-2015, 06:43 PM

The driver update for Windows 10 Build 10041 (version 7.8.61611.0) apparently does not support my graphics card. Does anyone have a download link for the previous driver version?

JamesH · 03-26-2015, 02:35 PM

Hi,

Can you attach the output of this tool?
http://www.displaylink.com/support/ticket.php?id=269

Thanks,
James

Smalltoid · 03-27-2015, 03:37 PM

Zip File Attached

Smalltoid · 03-27-2015, 06:33 PM

I downloaded the new Alpha 8 driver that was just released, and I am getting the same error: "The installed version of DisplayLink USB Graphics software does not support this graphics card, which uses a newer version of..."

DJE115 · 03-28-2015, 04:42 PM

I have the same issue, this error comes up even if the Displaylink USB is unplugged - the PC has an AMD Radeon internal card

DJE115 · 03-28-2015, 04:50 PM

Support file attached

alastaid · 03-29-2015, 02:34 PM

I have the same error as well, tool output attached

PaulJ · 03-30-2015, 08:37 AM

Hi all,

Unfortunately this issue is caused by the latest AMD drivers released a week or so ago. We are working on resolving this incompatibility ASAP which should form the basis of our next release. Note this is not related to our latest release although it happened at about the same time - the same message would be displayed with older DisplayLink software running on the same system as this AMD driver.

Thanks,
Paul

Smalltoid · 04-08-2015, 01:17 PM

Just an update: this problem persists with Build 10049.

Smalltoid · 04-14-2015, 01:42 PM

The update from 04/13 seems to have resolved the issue.

03-25-2015, 06:43 PM	#1
Smalltoid Junior Member Join Date: Mar 2015 Posts: 14	Driver 7.8 for Windows 10 Build 10041 Does Not Support My Graphics Card The driver update for Windows 10 Build 10041 (version 7.8.61611.0) apparently does not support my graphics card. Does anyone have a download link for the previous driver version? Last edited by Smalltoid; 03-25-2015 at 06:59 PM.

03-28-2015, 04:42 PM	#5
DJE115 Junior Member Join Date: Mar 2015 Posts: 2	Same Issue I have the same issue, this error comes up even if the Displaylink USB is unplugged - the PC has an AMD Radeon internal card

03-26-2015, 02:35 PM	#2
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Can you attach the output of this tool? http://www.displaylink.com/support/ticket.php?id=269 Thanks, James

03-27-2015, 06:33 PM	#4
Smalltoid Junior Member Join Date: Mar 2015 Posts: 14	I downloaded the new Alpha 8 driver that was just released, and I am getting the same error: "The installed version of DisplayLink USB Graphics software does not support this graphics card, which uses a newer version of..."

03-30-2015, 08:37 AM	#8
PaulJ Member Join Date: Jul 2010 Posts: 83	Hi all, Unfortunately this issue is caused by the latest AMD drivers released a week or so ago. We are working on resolving this incompatibility ASAP which should form the basis of our next release. Note this is not related to our latest release although it happened at about the same time - the same message would be displayed with older DisplayLink software running on the same system as this AMD driver. Thanks, Paul

04-08-2015, 01:17 PM	#9
Smalltoid Junior Member Join Date: Mar 2015 Posts: 14	Just an update: this problem persists with Build 10049.

04-14-2015, 01:42 PM	#10
Smalltoid Junior Member Join Date: Mar 2015 Posts: 14	The update from 04/13 seems to have resolved the issue.