Apple TV: Has Audio but No Video

[Labia_Majora]

Hello! I'm just wondering if this is a software issue but I've tried everything from changing HDMI cables to making sure that video actually plays on my mac and etc... but none of the movies/shows on my Apple TV streaming app display any video on my monitor and can only hear audio. Is this a software or hardware issue? I did try connecting my mac directly to my monitors with HDMI and VGI cable as well as trying other types of docking stations and they actually work. I only experience this issue when I dock my Mac to the Wavlink docking station. I hope someone could help me troubleshoot this issue. Thanks!

[ensabaanur]

I specifically joined this forum to find this out too. It’s not only Apple TV app, but even when logging into Netflix and Disney +, I only get audio and subtitles. No video image.

[ensabaanur]

Originally Posted by Labia_Majora

Hello! I'm just wondering if this is a software issue but I've tried everything from changing HDMI cables to making sure that video actually plays on my mac and etc... but none of the movies/shows on my Apple TV streaming app display any video on my monitor and can only hear audio. Is this a software or hardware issue? I did try connecting my mac directly to my monitors with HDMI and VGI cable as well as trying other types of docking stations and they actually work. I only experience this issue when I dock my Mac to the Wavlink docking station. I hope someone could help me troubleshoot this issue. Thanks!

I think I just figured it out. Apple TV, Netflix, Prime, Disney+ all have restrictions during screen recording. Because Displaylink requires screen recording, that is why we can only get audio of this. I don't think it's an issue of displaylink, but a limitation set by the streaming services. Disappointing.

[JakubDabrowski]

Dear users,

Thank you for your patience.

Yes, you are right about this limitation. More you can read in one of our articles: https://support.displaylink.com/know...y-on-mac-while

In case of any further questions, please let me know.

Kind regards,
Jakub

[Labia_Majora]

Originally Posted by ensabaanur

I think I just figured it out. Apple TV, Netflix, Prime, Disney+ all have restrictions during screen recording. Because Displaylink requires screen recording, that is why we can only get audio of this. I don't think it's an issue of displaylink, but a limitation set by the streaming services. Disappointing.

Wow, just wow! If I knew from the start that I'll be having these issues then I wouldn't have purchased this docking station in the first place. Thanks though!

[confal44]

Hello,

To solve this problem, you must insert an HDMI splitter (HDCP will be eliminated)

[JonnyT]

Originally Posted by confal44

Hello,

To solve this problem, you must insert an HDMI splitter (HDCP will be eliminated)

Sorry, I'm having this issue. Can you elaborate on this please? Where do you put the splitter?