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Thread Tools | Search this Thread | Display Modes |
07-02-2014, 02:14 AM | #11 |
Junior Member
Join Date: Mar 2013
Posts: 9
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Your method solved the problem. thanks.
--carl |
07-03-2014, 06:52 PM | #12 |
Junior Member
Join Date: Apr 2014
Posts: 3
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For others also wondering where to find the hardware-id:
Speaking the truth, it doesn't realy matter which driver in the very long list of DisplayLink driver you select, because effectively they all map to the same binaries. If you didn't un-install old drivers before installing the latest, or updated via microsoft online update, simply select the last one (the one with the highest number), which most certainly will map to the latest driver version installed. If you want to explicitely select the one, matching the hex-code hardware id: Open the properties of the faulty device and look at the details pages. In the combo-box select 'Hardware-Id'. |
10-06-2014, 10:33 PM | #13 |
Junior Member
Join Date: Oct 2014
Posts: 2
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StarTech USB32HDDVII used to work just fine!
My dual channel StarTech used to work just fine.
I have three older DisplayLink adapters at home that still work. This is the second DisplayLink device I have tried to plug into this computer in a month that has utterly failed. I'm pretty sure something is wrong with my computer, but I'll be darned if I can figure it out. When I pull up the properties for the StarTech, it says "The drivers for this device are not installed (Code 28). I've tried the earlier instructions in this thread to no avail. If I need to send log files, how do I gather them? I LOVE DisplayLink products and recommend them to all my geek friends, but I am at my wits end with this problem. I'm on the verge of a complete reinstall of Windows 7, which I'd like to avoid. PLEASE HELP! Jay Harbath |
10-07-2014, 11:59 AM | #14 |
Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi,
Please attach the output of this tool: http://www.displaylink.com/support/ticket.php?id=269 Once downloaded, please run it and select "Gather Support Information" When you reply please select "Manage Attachments" from the "Additional Options" section below. From there select Upload and navigate to the output of the tool which will be in a folder called "DisplayLink Support Files" on your desktop. Thanks, James |
01-21-2016, 09:08 AM | #15 | |
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Join Date: Jan 2016
Posts: 1
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Quote:
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01-28-2016, 01:27 PM | #16 |
Junior Member
Join Date: Oct 2015
Posts: 1
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Your method solved the problem. thanks.
agent holiday |
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