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Old 01-11-2021, 10:48 PM   #1
Arsi
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Join Date: Jan 2021
Posts: 2
Default Issues with Wavlink UG69PD2 and Macbook Air M1

Hi Display Link Support

I just got my new Wavlink UG69PD2 dock.

Setup:
  • Macbook Air M1 Big Sur 11.1
  • Samsung 4k TV connected with HDMI
  • Acer Monitor connected with HDMI
  • Display Link Manager latest

Issue:

When I connect the two displays to the dock and start the app, the two external displays are being mirrored. I have uninstalled and reinstalled the app several times. I have restarted the laptop several times however the problem still persist.

I have checked the settings and mirror display is not selected. In the arrangement section I only see 2 screens, 1 for the mac and 1 for both the tv and monitor.

I tried also tried a samsung 4k monitor which is being detected and the backlight starts up but the display remains blank

I don't know what else to do and I cannot make the external displays work no matter what. Any help comment or suggestion will be greatly appreciated.

Thank you

Last edited by Arsi; 01-11-2021 at 11:07 PM. Reason: Updates to the issue
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Old 01-14-2021, 11:58 PM   #2
Arsi
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Join Date: Jan 2021
Posts: 2
Angry No response

This is so frustrating, i bought the product for a specific reason 2 connect two monitors, i searched your site for a compatible product. and bought the wavelink but its not working at all as expected. There is zero support. how do I contact someone:ma d:
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