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Old 03-18-2019, 03:12 PM   #1
lindsayw
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Default Monitor not detected

I have a Dell 7390 connected to the D6000 docking station. I have an HP monitor connected through HDMI and a Dell monitor connected through Display Port. The laptop detects the HP monitor but not the Dell monitor. Currently it recognizes the 7390 as one display and the HP monitor as the second display. The D6000 says it should support 3 displays with the USB-C connection.

I have installed the latest drivers. I've tried rebooting. I used the HDMI for the Dell monitor and it did not recognize it with that either...

Help please!
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Old 04-02-2019, 10:42 AM   #2
ChrisHowarth
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Default Same issue

I have the same issue.
HP Omen X 35 connected to displayport, Dell U2414H to HDMI.
HP not recognised, Dell (HDMI) is. I also have a D3100 and the same monitors in the same connectors work fine on that.
I believe this is the same issue as D6000 Dock, Displayport not working issue
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Old 04-05-2019, 11:34 AM   #3
ChrisHowarth
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Default Update on this

After swapping the connections the other way round it sprung to life. So the HDMI to the HP Omen monitor and the DP to the Dell monitor works ok.
It seems that for some reason there is an incompatibility in the D6000 DP connection to my HP Omen X 35. My D3100 DP connection to the same monitor works fine. A little strange I would say.
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Old 11-30-2019, 09:55 PM   #4
houtj1990
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Default Same issue

Same issue for Asus PG348Q, 3440x1440@100Hz. I cannot get my monitor work through DP by D6000. Are there updates on that issue?
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Old 12-02-2019, 02:28 PM   #5
AlbanRampon
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Hello houtj1990,

Simply install 9.3 Beta or newer from: https://www.displaylink.com/downloads/windows

From what we've seen with the protocol analyzer, the display would not following the DisplayPort spec (far from it). We have however found a way to make it work without jeopardizing our compliance to the standard.

Kind regards,
Alban
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Old 12-03-2019, 06:22 PM   #6
Niels_K
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Default

Quote:
Originally Posted by AlbanRampon View Post
Hello houtj1990,

Simply install 9.3 Beta or newer from: https://www.displaylink.com/downloads/windows

From what we've seen with the protocol analyzer, the display would not following the DisplayPort spec (far from it). We have however found a way to make it work without jeopardizing our compliance to the standard.

Kind regards,
Alban
Hi Alban,

I have a combination of Dell D6000 and a Dell S2717DG (G-Sync) monitor which is not working via Displayport. Windows fails to detect the monitor on the Display Port link but works fine (though at 60hz) via HDMI. I;ve installed the 9.3 beta 1 drivers and updated the D6000 firmware but no luck. Any thoughts?

Thanks
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Old 12-04-2019, 04:01 PM   #7
AlbanRampon
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Hello Niels,

We have tested and also received external positive feedback on the Dell S2716DG.
Would you please be able to gather the logs with our tool and share?

Only employees can download attachments from the forums, and the steps with tools is listed in the last link of my forum signature.

Kind regards,
Alban
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Old 12-09-2019, 06:15 PM   #8
Niels_K
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Quote:
Originally Posted by AlbanRampon View Post
Hello Niels,

We have tested and also received external positive feedback on the Dell S2716DG.
Would you please be able to gather the logs with our tool and share?

Only employees can download attachments from the forums, and the steps with tools is listed in the last link of my forum signature.

Kind regards,
Alban
Thank you Alban. I've done the collection.

HDMI labeled zip file is with the monitor connected via HDMI.
DisplayLink labeled file is with the monitor connected via Displayport.
Attached Files
File Type: zip HDMI_DL_Windows_Logs_20191209_130513.zip (290.4 KB, 0 views)
File Type: zip DisplayLink_DL_Windows_Logs_20191209_131245.zip (290.8 KB, 0 views)
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Old 12-16-2019, 02:36 PM   #9
Niels_K
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Thank you Alban. I've done the collection.

HDMI labeled zip file is with the monitor connected via HDMI.
DisplayLink labeled file is with the monitor connected via Displayport.
Hi Alban,

I recieved email notice of new drivers this monring. I installed those and am now running the monitor on Displayport at full 144hz spec. Thanks a lot.
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Old 12-16-2019, 07:03 PM   #10
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Quote:
Originally Posted by Niels_K View Post
Hi Alban,

I recieved email notice of new drivers this monring. I installed those and am now running the monitor on Displayport at full 144hz spec. Thanks a lot.
Thank you Niels. I believe there must have been an issue when installing the previous version then. Glad it is in order now!
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