Issues with Plugable USB-C UD-ULTC4K Dock

NorthernMTB · 12-10-2020, 02:08 AM

Hello,

My previous Dell Thunderbolt TB16 decided to die on me last week after 3 years for great service. ,I decided to try another brand, but I was wondering if someone could help with this as I have a few problem.

I have a HP Elite 830 G6 Notebook and I have bought a UD-ULTC4K from the company Plugable. I was not aware of the DisplayLink technology it uses. It uses USB-C and mention Thunderbolt in the description, but clearly uses DisplayLink. I connected it with 3 monitors and a gigabits ethernet connection, but I have weird problem with it. Every few hours, screens will flicker and reconnect, and the system would become weird after (slow, or mouse cursor would disappear). When this happen, the ethernet connection always drop.

I have updated the BIOS of my HP Laptop, and updated all the drivers I could find (IntelChip Set, USB Drivers, Thunderbolt, etc). . I am running DisplayLink Manager 10.0.82.0 . ....

Any idea? Or it is a Displaylink known problem?
Thanks

12-10-2020, 02:08 AM	#1
NorthernMTB Junior Member Join Date: Dec 2020 Posts: 1	Issues with Plugable USB-C UD-ULTC4K Dock Hello, My previous Dell Thunderbolt TB16 decided to die on me last week after 3 years for great service. ,I decided to try another brand, but I was wondering if someone could help with this as I have a few problem. I have a HP Elite 830 G6 Notebook and I have bought a UD-ULTC4K from the company Plugable. I was not aware of the DisplayLink technology it uses. It uses USB-C and mention Thunderbolt in the description, but clearly uses DisplayLink. I connected it with 3 monitors and a gigabits ethernet connection, but I have weird problem with it. Every few hours, screens will flicker and reconnect, and the system would become weird after (slow, or mouse cursor would disappear). When this happen, the ethernet connection always drop. I have updated the BIOS of my HP Laptop, and updated all the drivers I could find (IntelChip Set, USB Drivers, Thunderbolt, etc). . I am running DisplayLink Manager 10.0.82.0 . .... Any idea? Or it is a Displaylink known problem? Thanks