Code 43-USB not recognized

drewdoog · 12-03-2023, 10:06 PM

I have a Dell Display link D6000 that was working fine and suddenly stopped. I am getting a USB device not recognized.
I have followed these guides:
https://support.displaylink.com/know...-at-all-or-i-g
https://support.displaylink.com/know...from-repeatedl
I have updated my computer bios. The D6000 show under Display adapters in the device manager. Under Universal Serial bus controllers: Unknown USB device (Port reset failed)
I have uninstalled the driver. I have downloaded the DisplayLink installation cleaner, DL Graphics Software, DL Dock Driver
I have tried the DL on another computer and also get the same error. Is this dock toasted?

KatarzynaCzaja · 12-06-2023, 09:09 AM

Hello, what is the DisplayLink driver version you are working with?

12-03-2023, 10:06 PM	#1
drewdoog Junior Member Join Date: Dec 2023 Posts: 1	Code 43-USB not recognized I have a Dell Display link D6000 that was working fine and suddenly stopped. I am getting a USB device not recognized. I have followed these guides: https://support.displaylink.com/know...-at-all-or-i-g https://support.displaylink.com/know...from-repeatedl I have updated my computer bios. The D6000 show under Display adapters in the device manager. Under Universal Serial bus controllers: Unknown USB device (Port reset failed) I have uninstalled the driver. I have downloaded the DisplayLink installation cleaner, DL Graphics Software, DL Dock Driver I have tried the DL on another computer and also get the same error. Is this dock toasted?

12-06-2023, 09:09 AM	#2
KatarzynaCzaja DisplayLink Tech Support Join Date: Apr 2020 Posts: 461	Hello, what is the DisplayLink driver version you are working with? __________________ Katarzyna Czaja DisplayLink Check DisplayLink powered products here. Basic troubleshooting FAQs: Where to download the latest Windows drivers How to clean up a corrupted installation How to report Windows issues to DisplayLink for a speedy resolution How to report macOS issues to DisplayLink for a speedy resolution