Skype video causes monitor to freeze

cciuser · 01-20-2014, 07:53 PM

Windows 7 Pro SP 1, Lenovo M91p, DVI and VGA monitors, and Plugable USB adapter running current (7.5) DisplayLink software. When I get a Skype video call (on the VGA monitor, not the DisplayLink one), the DisplayLink monitor freezes EVERY TIME, I am forced to reboot, and the system basically crashes if I leave it for long enough ... otherwise I have to force power off the PC.

This has been going on for almost 2 years ... I keep expecting to see others with this problem ... having Skype video and a display link driven monitor is not an unusual combination.

JamesH · 01-20-2014, 08:46 PM

Hi,

Can you attach the logs from this tool as soon as the issue occurs again?
http://www.displaylink.com/support/ticket.php?id=269

Thanks,
James

cciuser · 01-21-2014, 06:14 PM

Your submission could not be processed because a security token was missing.

I tried zipping up the DisplayLinkSupportFiles folder, and the folder underneath it, and got this message both times.

How do I submit this folder?

JamesH · 01-24-2014, 01:23 PM

Hi,

Can you send the logs to this address?
technical_enquiries @ displaylink.com

Please reference this thread in the email.

Thanks,
James

cciuser · 02-01-2014, 01:21 PM

I sent in the logs ... status?

01-20-2014, 07:53 PM	#1
cciuser Junior Member Join Date: Jan 2014 Posts: 3	Skype video causes monitor to freeze Windows 7 Pro SP 1, Lenovo M91p, DVI and VGA monitors, and Plugable USB adapter running current (7.5) DisplayLink software. When I get a Skype video call (on the VGA monitor, not the DisplayLink one), the DisplayLink monitor freezes EVERY TIME, I am forced to reboot, and the system basically crashes if I leave it for long enough ... otherwise I have to force power off the PC. This has been going on for almost 2 years ... I keep expecting to see others with this problem ... having Skype video and a display link driven monitor is not an unusual combination.

01-21-2014, 06:14 PM	#3
cciuser Junior Member Join Date: Jan 2014 Posts: 3	Tried to upload files .. Your submission could not be processed because a security token was missing. I tried zipping up the DisplayLinkSupportFiles folder, and the folder underneath it, and got this message both times. How do I submit this folder?

02-01-2014, 01:21 PM	#5
cciuser Junior Member Join Date: Jan 2014 Posts: 3	Submitted logs I sent in the logs ... status?

01-20-2014, 08:46 PM	#2
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Can you attach the logs from this tool as soon as the issue occurs again? http://www.displaylink.com/support/ticket.php?id=269 Thanks, James

01-24-2014, 01:23 PM	#4
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Can you send the logs to this address? technical_enquiries @ displaylink.com Please reference this thread in the email. Thanks, James