Go Back   DisplayLink Forum > DisplayLink Graphics Technology > Mac Software

Reply
 
Thread Tools Search this Thread Display Modes
Old 09-28-2021, 02:26 PM   #1
farazfastian
Junior Member
 
Join Date: Sep 2021
Posts: 2
Default Dell U3419W monitor not detected

Hi,

I've been using Dell U3419W curved monitor for a while now but I wasn't able to use features offered by displaylink as it has never detected the monitor.

My monitor is connected with my Mac Book pro Catalina via USB-C.

Note: displaylink pop-up attached for your reference.

Thanks
Faraz
Attached Images
File Type: jpg test.jpg (14.7 KB, 2 views)
farazfastian is offline   Reply With Quote
Old 09-29-2021, 10:24 AM   #2
KatarzynaCzaja
DisplayLink Tech Support
 
KatarzynaCzaja's Avatar
 
Join Date: Apr 2020
Posts: 461
Default

Hello,

Thank you for reaching out!

If you are connecting the monitor directly via USB-C to your computer or a docking station then DisplayLink does not support such setups.
DisplayLink will only work with devices using DisplayLink technology (meaning - ones that have DisplayLink chip built into it). This monitor does not use DisplayLink technology therefore it will not communicate with DisplayLink driver. Also we do not support USB-C monitors (unless they are using DisplayLink technology).

Best regards,
Katarzyna
KatarzynaCzaja is offline   Reply With Quote
Old 10-11-2021, 10:25 AM   #3
farazfastian
Junior Member
 
Join Date: Sep 2021
Posts: 2
Default

Hi Katarzyna,

That explains it, so are you saying that Dell wide curved monitor cannot act as multiple monitor? does dell supports any other software for supporting multi-monitor over usb-c?

this really kills the whole idea of having dell wide curved monitor

Thanks
Faraz
farazfastian is offline   Reply With Quote
Old 10-12-2021, 10:03 AM   #4
KatarzynaCzaja
DisplayLink Tech Support
 
KatarzynaCzaja's Avatar
 
Join Date: Apr 2020
Posts: 461
Default

Hello,

I believe that it would be best to reach out to Dell directly for more information about this monitor and other possible options. I do not have enough information about their products.

Best regards,
Katarzyna
KatarzynaCzaja is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 12:15 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2024, vBulletin Solutions, Inc.