03-17-2014, 04:08 PM | #1 |
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Can’t get surround sound
Hi
I can’t get surround sound in HDMI. I have a Surface Pro 2 with win 8.1 and a Targus ACP70EU When I go to Sound, Playback, mark the sound device and “Configure” I can choose Stereo or 5.1 sounds. When I select Stereo all sounds comes out in stereo as expected. But when I select 5.1 only the left and right sound comes out. The center, rear and LFE sounds just disappears. I have installed all windows updates, all drivers are installed and I have the latest DisplayLink software. |
03-24-2014, 12:46 PM | #2 |
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Hi,
Are you connected through an AV receiver? Please attach the logs from this tool: http://www.displaylink.com/support/ticket.php?id=269 Thanks, James |
03-27-2014, 03:16 PM | #3 |
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Hi
Sorry I didn’t see your reply before today. Missed to turn on notification. Yes it is connected to a surround receiver. Just for info. The surface also has a mini Display port. Then I use that output to the receiver the surround sounds works fine. The System Compatibility Check turned out all green. Attaching the log file. Thanks Last edited by SakenArBiff; 03-27-2014 at 03:37 PM. |
03-27-2014, 04:57 PM | #4 |
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Thanks - apologies - should have asked before - what make and model AV receiver do you have?
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03-27-2014, 05:25 PM | #5 |
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It is a yamaha rx-v620
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03-28-2014, 02:06 PM | #6 |
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Thanks, I've raised this internally for further investigation.
James |
05-28-2014, 05:09 PM | #7 |
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I now have a Toshiba Dynadock U3 instead and I still have the same problem!
I have also tried with a hp laptop with win7 and the same problem. I get surround sound from the computers then I use the displayport but not from the HDMI port on the USB-dock. Has anyone for sure been able to get surround sound from the HDMI port using displaylink? I attach a new log. |
06-12-2014, 09:35 AM | #8 |
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We have just tested this on an Onkyo HT-R538 which is what we have for system test and 5.1 audio works. Is 5.1 definitely selected under the speaker configuration?
(Note: we show Stereo and 5.1 only) Wim |
06-12-2014, 10:38 AM | #9 |
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Thanks for verify that it is possibly to get 5.1 throughout HDMI. May I ask what OS and with docking station you used?
I only have stereo or 5.1 Surround and I have tested both. The sound comes out different so I’m sure. I will try to find another receiver to test on. But because it works then I use the computers displayport I think the receiver is fine. |
06-12-2014, 12:28 PM | #10 |
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It was checked with a Targus ACP70 dock on Windows 8.1 (to check the original problem posted in this thread).
Wim |
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