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Old 07-26-2017, 08:05 PM   #1
vtsamuel
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Join Date: Jul 2017
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Question spindly font on external monitor using HP elite dock

Hello,

I've been having an ongoing issue with my HP elitebook X2 connected to a HP Elite Dock. The display on an external monitor (Samsung P2770HD, 1920x1080) is poor. Specifically, the displayed font in all applications appears very spindly. In addition in some instances where the font is shown a darker background (e.g on a bookmark bar of a browser), there is some glow around the letters. It's quite distracting.

In contrast, the font on the main display is crisp and clear. And, when I connect the monitor to another computer directly, it is also fine. So, the problem appears to be isolated to using the monitor as an external display via the HP dock. Of note, I had tried an older Lenovo dock (connected through a USB 3.0 port instead of the USB-C port) and also had similar issues.. I had chalked it up to some incompatability between the Lenovo dock and the HP computer. Finally, I have tried the dock with other monitors and also have had suboptimal resutls.. not the exact same issue, but again, a substandard display.

Working with HP support, we updated every possible driver. I also downloaded the latest displaylink software (version 8.2.2152.0). But, to no avail.

There are some other issues that I've noticed that may be related: can't adjust the gamma on the external monitor (seems to be a known limitation for this software) and the Intel Graphics panel does not recognize the second monitor, even though the monitor is recognized using the Windows Display properties.

Has anyone had similar issues that they resolved? HP support suggested that I get a new monitor.. though again, this monitor is fine when connected to another computer.

Thanks

Last edited by vtsamuel; 07-26-2017 at 09:11 PM.
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Tags
elite dock, intel hd graphics, windows 10

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