Screen frozen after restart and logging in (AMD 6520G)

Futaba_kun · 07-30-2012, 04:20 PM

Hello.

I've gotten a new computer for a user (HP 4535s) with AMD graphics. I have installed the latest drivers from AMD and have installed version 6.3 of the DisplayLink software.

The installation runs smoothly and everything seems okay untill I restart. Then I logg in and the computer freezes after the welcome screen. Some times I can move the mouse over the (black) screen, but then it freezes too.

If I log in without the DisplayLink docking attached and then attach it when the desktop comes up then everything work just fine, but its kind of a hassle to unplug it everytime you turn off the PC.

One other thing I discovered was that the PC had two display adapters. One Radeon HD 6520G and one Radeon HD 7400M Series. I've updated both to the latest drivers.

I ran the support program and got some support files out. I not very comfortable with posting them here, so I'm sending it to you through the "Ask a question" page.

Wim · 08-05-2012, 11:06 AM

Can you try v6.3 M1 and see if this fixes the issue?

Wim

Futaba_kun · 08-06-2012, 06:50 AM

Hello.

V6.3 M1 was the version I installed initially...

I tried first with the version that came with the docking, the with the latest full version (v6.3 M1), then with 7.0 beta.

Same problem...

Greetings
Rasmus Durban Jahr

07-30-2012, 04:20 PM	#1
Futaba_kun Junior Member Join Date: Jul 2012 Posts: 2	Screen frozen after restart and logging in (AMD 6520G) Hello. I've gotten a new computer for a user (HP 4535s) with AMD graphics. I have installed the latest drivers from AMD and have installed version 6.3 of the DisplayLink software. The installation runs smoothly and everything seems okay untill I restart. Then I logg in and the computer freezes after the welcome screen. Some times I can move the mouse over the (black) screen, but then it freezes too. If I log in without the DisplayLink docking attached and then attach it when the desktop comes up then everything work just fine, but its kind of a hassle to unplug it everytime you turn off the PC. One other thing I discovered was that the PC had two display adapters. One Radeon HD 6520G and one Radeon HD 7400M Series. I've updated both to the latest drivers. I ran the support program and got some support files out. I not very comfortable with posting them here, so I'm sending it to you through the "Ask a question" page. Last edited by Futaba_kun; 07-31-2012 at 07:57 AM. Reason: New info

08-05-2012, 11:06 AM	#2
Wim Senior Member Join Date: Feb 2009 Posts: 1,561	Can you try v6.3 M1 and see if this fixes the issue? Wim

08-06-2012, 06:50 AM	#3
Futaba_kun Junior Member Join Date: Jul 2012 Posts: 2	Hello. V6.3 M1 was the version I installed initially... I tried first with the version that came with the docking, the with the latest full version (v6.3 M1), then with 7.0 beta. Same problem... Greetings Rasmus Durban Jahr