Windows8 Dell USB 3.0 Dock freezes mouse, monitor, ethernet - Page 4

JamesH · 06-09-2013, 12:21 AM

Hi,

I've followed up with Dell and you should already have the latest firmware loaded on your Dell dock.

Some further thoughts:

Do you see this with other browsers or just when using Chrome?

If it is Chrome specific can you try these steps?

Click on the Customize and Control Google Chrome button > Settings
Scroll down and click on "Show Advanced settings"
In the Privacy section, uncheck "Predict network actions to improve page load performance".

Thanks,
James

Ruud · 06-10-2013, 09:18 AM

Hi James,
Thanks for following up on our problems.

I'm not entirely sure if I can 'blame' Chrome for all the 'black-outs' I had. You can probably find more evidence for that in the logfiles I sent you??

I've disabled the 'Predict network actions to improve page load performance' setting in Chrome, hope this helps.

I''l report back with my findings later.

Bye for now,
Ruud

Ruud · 06-10-2013, 03:09 PM

Hi James,

will sent you the latest logfiles. Had 1 blackout the whole day. (that might be an improvement still)

Ruud · 06-11-2013, 09:31 AM

Hi James,

I found my laptop without battery on a couple of occasions (the next morning that is). Then I remembered that Ulric reported this before as well.
What happens is: I shutdown my XPS13, screens go black, including laptop screen (so it seems the laptop has completed its shutdown) however the next morning the battery is drained.

This can very well be totally unrelated, just mentioning here that I have the same problem

JamesH · 06-12-2013, 02:25 PM

Hi,

Power issue aside are you still getting black outs?

Thanks,
James

Ruud · 06-13-2013, 10:06 AM

Hi James,

Yes I can confirm that I still having blackouts, about once or twice a day.

I stopped sending you the logfiles, let me know if you still need them, OK?

I have to report another issue which I sometimes experience after a blackout: I use my mouse with my left hand, and swapped the button assignments for that to work (so left mouse button = right click, and right mouse button = left click)
After a blackout event (=restart of displaylink service?) the mouse button assignments are back to 'normal'settings.
Re-setting them doesn't work, because my microsoft keyboard/mouse settings report them as being mirrored still.. but in fact they are not!

TargusLevel3 · 06-14-2013, 05:28 AM

Ruud,
If I may take a look, please send me the System_Details.txt file from running the DisplayLink support tool https://targus.box.com/s/9gicjxqzp2f3sbul87op .

Ruud · 06-14-2013, 11:15 AM

Hi TargusLevel3,
I just sent you (private message) the contents of my latest system_details.txt file.

I hope you'll find some clues to what is going on.

Please let me know if I can do something to further your investigations.

Ruud

red91182 · 06-14-2013, 08:25 PM

Hello,
I am also seeing screen freezing issues with the Dell XPS13 and the Dell/Targus D3000 dock. Seems to happen often when browsing web pages. I usually have to remove the USB dock connection from the laptop and then re-seat it. I have all the latest drivers.

Looking for a quick resolution to this problem...

JamesH · 06-15-2013, 05:03 PM

Hi,

Which browser are you using? Do you get the same issue on other browsers?

Thanks,
James

06-10-2013, 09:18 AM	#32
Ruud Member Join Date: May 2013 Posts: 67	disabled checkbox... waiting to see if it works. Hi James, Thanks for following up on our problems. I'm not entirely sure if I can 'blame' Chrome for all the 'black-outs' I had. You can probably find more evidence for that in the logfiles I sent you?? I've disabled the 'Predict network actions to improve page load performance' setting in Chrome, hope this helps. I''l report back with my findings later. Bye for now, Ruud

06-10-2013, 03:09 PM	#33
Ruud Member Join Date: May 2013 Posts: 67	Sorry.. still had a black-out today Hi James, will sent you the latest logfiles. Had 1 blackout the whole day. (that might be an improvement still)

06-11-2013, 09:31 AM	#34
Ruud Member Join Date: May 2013 Posts: 67	Confirmed Shutdown doesn't work Hi James, I found my laptop without battery on a couple of occasions (the next morning that is). Then I remembered that Ulric reported this before as well. What happens is: I shutdown my XPS13, screens go black, including laptop screen (so it seems the laptop has completed its shutdown) however the next morning the battery is drained. This can very well be totally unrelated, just mentioning here that I have the same problem

06-13-2013, 10:06 AM	#36
Ruud Member Join Date: May 2013 Posts: 67	Still having blackouts Hi James, Yes I can confirm that I still having blackouts, about once or twice a day. I stopped sending you the logfiles, let me know if you still need them, OK? I have to report another issue which I sometimes experience after a blackout: I use my mouse with my left hand, and swapped the button assignments for that to work (so left mouse button = right click, and right mouse button = left click) After a blackout event (=restart of displaylink service?) the mouse button assignments are back to 'normal'settings. Re-setting them doesn't work, because my microsoft keyboard/mouse settings report them as being mirrored still.. but in fact they are not!

06-14-2013, 05:28 AM	#37
TargusLevel3 Member Join Date: Jun 2013 Location: California Posts: 56	May I Take A Look? Ruud, If I may take a look, please send me the System_Details.txt file from running the DisplayLink support tool https://targus.box.com/s/9gicjxqzp2f3sbul87op .

06-09-2013, 12:21 AM	#31
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, I've followed up with Dell and you should already have the latest firmware loaded on your Dell dock. Some further thoughts: Do you see this with other browsers or just when using Chrome? If it is Chrome specific can you try these steps? Click on the Customize and Control Google Chrome button > Settings Scroll down and click on "Show Advanced settings" In the Privacy section, uncheck "Predict network actions to improve page load performance". Thanks, James

06-12-2013, 02:25 PM	#35
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Power issue aside are you still getting black outs? Thanks, James

06-14-2013, 11:15 AM	#38
Ruud Member Join Date: May 2013 Posts: 67	System_details.txt Hi TargusLevel3, I just sent you (private message) the contents of my latest system_details.txt file. I hope you'll find some clues to what is going on. Please let me know if I can do something to further your investigations. Ruud

06-14-2013, 08:25 PM	#39
red91182 Junior Member Join Date: Jun 2013 Posts: 2	Hello, I am also seeing screen freezing issues with the Dell XPS13 and the Dell/Targus D3000 dock. Seems to happen often when browsing web pages. I usually have to remove the USB dock connection from the laptop and then re-seat it. I have all the latest drivers. Looking for a quick resolution to this problem...

06-15-2013, 05:03 PM	#40
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Which browser are you using? Do you get the same issue on other browsers? Thanks, James