Go Back   DisplayLink Forum > DisplayLink Graphics Technology > Mac Software

Reply
 
Thread Tools Search this Thread Display Modes
Old 06-30-2020, 02:12 AM   #1
Rustyhands
Junior Member
 
Join Date: Jun 2020
Posts: 1
Default I cant get my dock working with my macbook pro

hi everyone,

i ve just connected the following to my alogic dock:

1x screen hdmi
1x focusrite sound interferface
1x usb mouse
1x usb keyboard

evertime i power it up the lights come on all the usb connected gear and the screen does not come on at all.

i have the dock connected via a usb C cable with a usb a conversion connector and still no luck.

I HAVE ENABLED THE DISPLAYLINK EXTENSION IN THE SYSTEM SECURITY PREFERENCE OF MY MAC.

Is anyone else having problems such as this?

I am running 10.15.5 on the macbook.

Th macbook is from 2016

Any help would be appreciated
Rustyhands is offline   Reply With Quote
Old 06-30-2020, 11:02 AM   #2
JakubDabrowski
DisplayLink Tech Support
 
JakubDabrowski's Avatar
 
Join Date: Jan 2020
Location: Katowice, Poland
Posts: 269
Default

Hello Rustyhands,

Thank you for your feedback.

May you please gather your log files by following this guide?

If you wish we may contact each other by emails. If so, please send your issue description + the log files to this email address: technical_enquiries@displaylink.com

Thank you for your actions.

Best regards,
Jakub
JakubDabrowski is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 10:54 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2024, vBulletin Solutions, Inc.