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Old 04-17-2014, 03:52 PM   #1
asdf123
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Unhappy Can't install drivers

Hello everyone,
i have a problem installing the latest USB to VGA drivers (V7.5 M2).
I get an error message saying that i have a 3rd party usb to vga driver installed and a link referring to the uninstallation of the fresco logic usb vga driver (http://displaylink.com/support/ticket.php?id=360). The problem is that i do not have that or any other usb vga driver installed that i could remove.
And awkwardly i could install the driver two weeks ago just fine.
I already tried hunderds of reboots and uninstallations but nothing worked.
Please help me

-asdf123
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Old 04-17-2014, 05:02 PM   #2
JamesH
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Hi,

Please attach the output of this tool:
http://www.displaylink.com/support/ticket.php?id=269

When you reply please select "Manage Attachments" from the "Additional Options" section below.

From there select Upload and navigate to the output of the tool.

Thanks,
James
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Old 04-17-2014, 06:23 PM   #3
asdf123
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Here it is
Attached Files
File Type: zip APERTURESCIENCE_20140417_192017.zip (905.6 KB, 1 views)
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Old 04-22-2014, 05:55 PM   #4
JamesH
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Hi,

In the logs I can see a reference to a Fresco USB to VGA Device which was previously connected to your computer. It looks like some of the Fresco files have been left behind.

From a command prompt please run this command "sc delete FLxHCIv" and then try installing again.

If that doesn't work please download the DlCompatCheck tool from here http://displaylink.com/support/sla.php?fileid=111, run it and attach the file it generates. You can find this file (named DlCompatCheck.log in C:\Program Files\DisplayLink Core Software\Debug).

Let me know how you get on.

Thanks,
James
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Old 04-23-2014, 02:56 AM   #5
bobp
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Default can't install driver

I've got a similar problem. Trying to install win8 driver. It said I have another graphics software installed, I uninstalled it and the accessories. I ran the support tool and it says I passed, no other USB graphics software installed but I still get the error message, after two reboots.

Last edited by bobp; 04-23-2014 at 03:01 AM.
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Old 04-23-2014, 09:40 PM   #6
asdf123
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Quote:
Originally Posted by JamesH View Post
Hi,

In the logs I can see a reference to a Fresco USB to VGA Device which was previously connected to your computer. It looks like some of the Fresco files have been left behind.

From a command prompt please run this command "sc delete FLxHCIv" and then try installing again.

If that doesn't work please download the DlCompatCheck tool from here http://displaylink.com/support/sla.php?fileid=111, run it and attach the file it generates. You can find this file (named DlCompatCheck.log in C:\Program Files\DisplayLink Core Software\Debug).

Let me know how you get on.

Thanks,
James
That worked!
Thanks a lot for the great support
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fresco, installation problem, usb, vga2usb

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