Go Back   DisplayLink Forum > DisplayLink Graphics Technology > Windows Software

Reply
 
Thread Tools Search this Thread Display Modes
Old 10-21-2013, 08:25 AM   #11
Wim
Senior Member
 
Join Date: Feb 2009
Posts: 1,564
Default

Quote:
Originally Posted by rhysgibson View Post
Don't think so. I tried what you suggested and it tells me I have the latest driver loaded. I'm using an HP 3005pr. The specific error message is:

This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

An I/O operation initiated by the Registry failed unrecoverably. The Registry could not read in, or write out, or flush, one of the files that contain the system's image of the Registry.
Is it possible to uninstall the drivers first before pointing device manager to the right directory, or is this not an option because Windows doesn't think there is a driver loaded anyway?

Wim
Wim is offline   Reply With Quote
Old 10-21-2013, 01:33 PM   #12
Ash
Junior Member
 
Join Date: Oct 2013
Posts: 1
Default

Quote:
Originally Posted by Demokin View Post
Hello,
I have just upgraded to windows 8.1 and installed DisplayLink 7.4 M2 software on my Dell XPS 14 laptop connected to a Targus high speed 3.0 USB dock. After the installation of the DisplayLink software, most everything started working as expected, but my NIC does not seem to work. When looking at the DisplayLink Network Adapter NCM properties, I get the following error:

This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

An object ID was not found in the file.


I have attempted to completely uninstall the DisplayLink software and even went so far as to use the cleanup utility to ensure everything was removed from the system. I then rebooted, reinstalled and came up with the same error.

I have also attempted to manually update the driver in the system device manager, but that indicated the driver was already up to date.

I've attached the logs from the Diagnostic file gathering tool.
Attachment 1478

Please let me know if you need anything else from me.
Also experiencing the issue with a Dynadock U3.0 connected to a laptop running on windows 8.1 using the 7.4 M2 drivers installed.

Last edited by Ash; 10-21-2013 at 01:36 PM.
Ash is offline   Reply With Quote
Old 10-21-2013, 02:13 PM   #13
JamesH
Senior Member
 
Join Date: Jan 2012
Posts: 1,523
Default

Hi,

It's possible it's picking up the wrong driver even after uninstallation.

Can you try these steps:

From device manager right click on the USB Ethernet device
Select uninstall and be sure to select "Delete the driver software for this device"
Select OK
From device manager select the Action menu and select "Scan for hardware changes"
Select "Other devices" from within device manager
Select the USB Ethernet device
Select “Update Driver Software” -> "Browse my computer for driver software" -> "Let me pick from list" ->”Have disk” -> Select "Network Adapter" -> Select Browse -> Select "C:\Program Files\DisplayLink Core Software\CdcNcmDriver\Ndis6.2.Hck81" -> Select "Next"

Let me know how you get on.

Thanks,
James
JamesH is offline   Reply With Quote
Old 10-21-2013, 10:07 PM   #14
5cents
Junior Member
 
Join Date: Oct 2013
Posts: 1
Default

Quote:
Hi,

It's possible it's picking up the wrong driver even after uninstallation.

Can you try these steps:

From device manager right click on the USB Ethernet device
Select uninstall and be sure to select "Delete the driver software for this device"
Select OK
From device manager select the Action menu and select "Scan for hardware changes"
Select "Other devices" from within device manager
Select the USB Ethernet device
Select “Update Driver Software” -> "Browse my computer for driver software" -> "Let me pick from list" ->”Have disk” -> Select "Network Adapter" -> Select Browse -> Select "C:\Program Files\DisplayLink Core Software\CdcNcmDriver\Ndis6.2.Hck81" -> Select "Next"

Let me know how you get on.

Thanks,
James

This worked for me! Lenovo ThinkPad Twist s230u Windows 8.1. I was also getting the same error as rhysgibson:

Quote:
This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

An I/O operation initiated by the Registry failed unrecoverably. The Registry could not read in, or write out, or flush, one of the files that contain the system's image of the Registry.
Cheers!!
5cents is offline   Reply With Quote
Old 10-23-2013, 04:23 PM   #15
sdebellis
Junior Member
 
Join Date: Oct 2013
Posts: 3
Default

Quote:
Originally Posted by JamesH View Post
Hi,

It's possible it's picking up the wrong driver even after uninstallation.

Can you try these steps:

From device manager right click on the USB Ethernet device
Select uninstall and be sure to select "Delete the driver software for this device"
Select OK
From device manager select the Action menu and select "Scan for hardware changes"
Select "Other devices" from within device manager
Select the USB Ethernet device
Select “Update Driver Software” -> "Browse my computer for driver software" -> "Let me pick from list" ->”Have disk” -> Select "Network Adapter" -> Select Browse -> Select "C:\Program Files\DisplayLink Core Software\CdcNcmDriver\Ndis6.2.Hck81" -> Select "Next"

Let me know how you get on.

Thanks,
James
Hi James,

This is not working for me. Lenovo USB 3.0 dock is saying that the ethernet cable is unplugged even after replacing with the latest drivers that you mentioned. This worked fine before the upgrade to Windows 8.1. Running 7.4 M2.

Edit: attached logs from support tool
Attached Files
File Type: zip USL388_20131023_170655.zip (970.4 KB, 2 views)

Last edited by sdebellis; 10-23-2013 at 09:08 PM.
sdebellis is offline   Reply With Quote
Old 10-23-2013, 08:54 PM   #16
JASGOLF
Junior Member
 
Join Date: Oct 2013
Posts: 1
Default

I’ve lost Ethernet connectivity on my USB 3.0 port replicator since upgrading my HP Envy L/T to Windows 8.1 from V8.0. I’ve installed the latest driver (V7.4 M2) but I am still unable to load.
Device Manager indicates an error with the following message –
“This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
An I/O operation initiated by the Registry failed unrecoverably. The Registry could not read in, or write out, or flush, one of the files that contain the system's image of the Registry.”
When I move the LAN cable from the replicator to the PC it works fine.
All other ports/devices are working without any problems.
DisplayLink manual for the Driver Key has the following-{4d36e972-e325-11ce-bfc1-08002be10318}\0022, yet the registry entry is {4d36e972-e325-11ce-bfc1-08002be10318}\0021...cannot change.

Last edited by JASGOLF; 10-23-2013 at 09:10 PM. Reason: Additional info
JASGOLF is offline   Reply With Quote
Old 10-25-2013, 10:29 AM   #17
Wim
Senior Member
 
Join Date: Feb 2009
Posts: 1,564
Default

Quote:
Originally Posted by sdebellis View Post
Hi James,

This is not working for me. Lenovo USB 3.0 dock is saying that the ethernet cable is unplugged even after replacing with the latest drivers that you mentioned. This worked fine before the upgrade to Windows 8.1. Running 7.4 M2.

Edit: attached logs from support tool
This is a different problem to the other users on this thread. Your Ethernet is detected by Windows, but the link appears down. Are the LEDs on the Ethernet port of the dock on? If not, then there really is no Ethernet link.

Wim
Wim is offline   Reply With Quote
Old 10-25-2013, 10:33 AM   #18
Wim
Senior Member
 
Join Date: Feb 2009
Posts: 1,564
Default

Quote:
Originally Posted by JASGOLF View Post
I’ve lost Ethernet connectivity on my USB 3.0 port replicator since upgrading my HP Envy L/T to Windows 8.1 from V8.0. I’ve installed the latest driver (V7.4 M2) but I am still unable to load.
Device Manager indicates an error with the following message –
“This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
An I/O operation initiated by the Registry failed unrecoverably. The Registry could not read in, or write out, or flush, one of the files that contain the system's image of the Registry.”
When I move the LAN cable from the replicator to the PC it works fine.
All other ports/devices are working without any problems.
DisplayLink manual for the Driver Key has the following-{4d36e972-e325-11ce-bfc1-08002be10318}\0022, yet the registry entry is {4d36e972-e325-11ce-bfc1-08002be10318}\0021...cannot change.
Don't worry about the registry, this is correct and it doesn't always have to be the same place.

We have tried to reproduce this. Can someone post the exact steps they used to upgrade to Windows 8/1, including the versions of DisplayLink software before and after the upgrade, how they updated to Windows 8.1 and how they updated DisplayLink software in Windows 8.1. There must be a specific sequence that is causing this, as it is not happening for everyone, but there it is affecting quite a few people.

Also, if James' solution in comment 13 is not working, could you try uninstalling, then running the cleaner from here, then reinstalling from the setup.exe on our website.

Wim
Wim is offline   Reply With Quote
Old 10-25-2013, 04:07 PM   #19
sdebellis
Junior Member
 
Join Date: Oct 2013
Posts: 3
Default

Quote:
Originally Posted by Wim View Post
This is a different problem to the other users on this thread. Your Ethernet is detected by Windows, but the link appears down. Are the LEDs on the Ethernet port of the dock on? If not, then there really is no Ethernet link.

Wim
I believe this is still related to the drivers. Everything worked before the upgrade to Windows 8.1. The ethernet even worked after the 8.1 upgrade before I upgraded to 7.4m2 (the display did NOT work before the upgrade). So now I have display working, but ethernet not.

Last edited by sdebellis; 10-25-2013 at 05:01 PM.
sdebellis is offline   Reply With Quote
Old 10-26-2013, 12:55 PM   #20
Wim
Senior Member
 
Join Date: Feb 2009
Posts: 1,564
Default

Quote:
Originally Posted by sdebellis View Post
I believe this is still related to the drivers. Everything worked before the upgrade to Windows 8.1. The ethernet even worked after the 8.1 upgrade before I upgraded to 7.4m2 (the display did NOT work before the upgrade). So now I have display working, but ethernet not.
Your logs show:

Ethernet adapter Ethernet 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Lenovo USB Ethernet
Physical Address. . . . . . . . . : 00-50-B6-60-C1-56
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

This means that Windows has correctly loaded the Ethernet driver and can see the Ethernet port, but thinks there is no connection. This means that it is different to the driver code 31 error seen on this thread

Wim
Wim is offline   Reply With Quote
Reply

Tags
connectivity, error, nic, windows 8.1

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 02:52 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2021, vBulletin Solutions, Inc.