03-11-2010, 02:53 PM | #1 |
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Join Date: Mar 2010
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HP Envy with HP USB Dock Regular BSOD Windows 7 X64
Get Blue Screens regardless of which version of the displaylink drivers I use
Had hoped that the beta ones would solve the problem. windbg output... Loading Dump File [C:\Windows\MEMORY.DMP] Kernel Summary Dump File: Only kernel address space is available Symbol search path is: C:\Symbols Executable search path is: Windows 7 Kernel Version 7600 MP (8 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Built by: 7600.16385.amd64fre.win7_rtm.090713-1255 Machine Name: Kernel base = 0xfffff800`02c4d000 PsLoadedModuleList = 0xfffff800`02e8ae50 Debug session time: Thu Mar 11 15:22:09.203 2010 (GMT+0) System Uptime: 0 days 0:27:03.895 Loading Kernel Symbols .................................................. ............. .................................................. .............. .................................................. .............. ................................... Loading User Symbols PEB is paged out (Peb.Ldr = 000007ff`fffdd018). Type ".hh dbgerr001" for details Loading unloaded module list ........... ************************************************** ***************************** * * * Bugcheck Analysis * * * ************************************************** ***************************** Use !analyze -v to get detailed debugging information. BugCheck 3B, {c0000005, fffff80002cc2105, fffff8800cee4be0, 0} *** ERROR: Module load completed but symbols could not be loaded for DisplayLinkUsbPort_5.3.23615.0.sys PEB is paged out (Peb.Ldr = 000007ff`fffdd018). Type ".hh dbgerr001" for details PEB is paged out (Peb.Ldr = 000007ff`fffdd018). Type ".hh dbgerr001" for details Probably caused by : DisplayLinkUsbPort_5.3.23615.0.sys ( DisplayLinkUsbPort_5_3_23615_0+352c ) Followup: MachineOwner --------- 6: kd> !analyze -v ************************************************** ***************************** * * * Bugcheck Analysis * * * ************************************************** ***************************** SYSTEM_SERVICE_EXCEPTION (3b) An exception happened while executing a system service routine. Arguments: Arg1: 00000000c0000005, Exception code that caused the bugcheck Arg2: fffff80002cc2105, Address of the exception record for the exception that caused the bugcheck Arg3: fffff8800cee4be0, Address of the context record for the exception that caused the bugcheck Arg4: 0000000000000000, zero. Debugging Details: ------------------ PEB is paged out (Peb.Ldr = 000007ff`fffdd018). Type ".hh dbgerr001" for details PEB is paged out (Peb.Ldr = 000007ff`fffdd018). Type ".hh dbgerr001" for details EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. FAULTING_IP: nt!ExpInterlockedPopEntrySListFault16+0 fffff800`02cc2105 498b08 mov rcx,qword ptr [r8] CONTEXT: fffff8800cee4be0 -- (.cxr 0xfffff8800cee4be0) rax=0000000d7a7d009d rbx=fffffa800a6b8660 rcx=fffff88003af9d00 rdx=400000000ab79661 rsi=fffff88003af9d00 rdi=0000000000000000 rip=fffff80002cc2105 rsp=fffff8800cee55c0 rbp=fffff80002e4c880 r8=400000000ab79660 r9=fffff80002c4d000 r10=fffff88003af9d00 r11=0000000000000000 r12=0000000000000009 r13=0000000000000000 r14=0000000000000002 r15=00000000656e6f4e iopl=0 nv up ei pl nz na po nc cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010206 nt!ExpInterlockedPopEntrySListFault16: fffff800`02cc2105 498b08 mov rcx,qword ptr [r8] ds:002b:40000000`0ab79660=???????????????? Resetting default scope DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT BUGCHECK_STR: 0x3B PROCESS_NAME: DisplayLinkMan CURRENT_IRQL: 0 LAST_CONTROL_TRANSFER: from fffff80002df14d3 to fffff80002cc2105 STACK_TEXT: fffff880`0cee55c0 fffff800`02df14d3 : fffffa80`091fe940 fffff880`052815c3 00000000`00000010 00000000`00000282 : nt!ExpInterlockedPopEntrySListFault16 fffff880`0cee55d0 fffff880`0c9a552c : fffffa80`0a6b8660 fffffa80`0a6b8660 00000000`00000000 fffffa80`0ab91010 : nt!ExAllocatePoolWithTag+0x103 fffff880`0cee56c0 fffff880`0c9a534e : fffffa80`077df1a0 fffffa80`0a9254f0 fffffa80`0a6b8660 fffffa80`0ab91010 : DisplayLinkUsbPort_5_3_23615_0+0x352c fffff880`0cee5710 fffff880`0c9a3b49 : 00000000`00000000 fffffa80`077df1a0 00000000`00000000 fffffa80`07979540 : DisplayLinkUsbPort_5_3_23615_0+0x334e fffff880`0cee5760 fffff880`0c9a316a : fffffa80`07021350 00000000`00000000 fffffa80`0ab91248 00000000`0000000e : DisplayLinkUsbPort_5_3_23615_0+0x1b49 fffff880`0cee59e0 fffff800`02fd73a7 : fffffa80`07021350 fffff880`0cee5ca0 fffffa80`0ab91290 fffffa80`0ab91010 : DisplayLinkUsbPort_5_3_23615_0+0x116a fffff880`0cee5a10 fffff800`02fd7c06 : fffff880`0cee5bf8 00000000`000004e4 00000000`00000000 00000000`0022d6d0 : nt!IopXxxControlFile+0x607 fffff880`0cee5b40 fffff800`02cbe153 : 00000000`00000000 fffff880`0cee5ca0 00000000`00000000 fffff800`02fdad53 : nt!NtDeviceIoControlFile+0x56 fffff880`0cee5bb0 00000000`7751ff2a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13 00000000`0484eec8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7751ff2a FOLLOWUP_IP: DisplayLinkUsbPort_5_3_23615_0+352c fffff880`0c9a552c 488903 mov qword ptr [rbx],rax SYMBOL_STACK_INDEX: 2 SYMBOL_NAME: DisplayLinkUsbPort_5_3_23615_0+352c FOLLOWUP_NAME: MachineOwner MODULE_NAME: DisplayLinkUsbPort_5_3_23615_0 IMAGE_NAME: DisplayLinkUsbPort_5.3.23615.0.sys DEBUG_FLR_IMAGE_TIMESTAMP: 4b8520fa STACK_COMMAND: .cxr 0xfffff8800cee4be0 ; kb FAILURE_BUCKET_ID: X64_0x3B_DisplayLinkUsbPort_5_3_23615_0+352c BUCKET_ID: X64_0x3B_DisplayLinkUsbPort_5_3_23615_0+352c Followup: MachineOwner --------- |
06-24-2010, 07:09 AM | #2 |
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I have exactly the same problem (with the newest driver).
Is this something 5.4 might be able to fix? |
07-06-2010, 11:21 AM | #3 |
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Join Date: Feb 2009
Posts: 1,561
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Hi
We're trying to fix this, but need a memory dump with Driver Verifier enabled. To do this, please enable driver verifier with the command below: verifier /flags 0xffb /driver displaylinkusbport.sys dlcdbus.sys and reboot the system (so the change takes effect). If you then get teh full memory dump, please PM me and I'll give you a location to upload it to. Thanks Wim |
07-07-2010, 09:26 AM | #4 |
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Join Date: Jul 2010
Posts: 3
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HP Envy Problem with BSOD
Hi,
I have the same problem. I have activated the verifier and had a bluescreen. Memory dump is about 600 MB. Where can I upload it? Thanks Pirmin |
07-09-2010, 01:30 PM | #5 |
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Join Date: Feb 2009
Posts: 1,561
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Hi
I've just PMed you the details of where is can be uploaded to. Please let me know when its there so I can add it to the bug. Thanks Wim |
07-12-2010, 07:50 AM | #6 |
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Join Date: Jul 2010
Posts: 3
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BSOD when starting VMWare
Hi Wim
After activating the Verifier, I wasn't able to start a VMWare Session anymore. I got a BSOD with "The driver is corrupting the locked pages tracking structures" . After exectung verifier on the command line and removing the driver settings for display link, it worked ok again. Just for your info. Important: the original problem with the external display is still not solved. Thanks Pirmin Last edited by PGisler; 07-19-2010 at 09:22 AM. |
07-19-2010, 09:21 AM | #7 |
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Join Date: Jul 2010
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Hi Wim
Have you had a chance to look at the dump? Please let me know when you have a fix for it or if you need anything else. Thanks Pirmin |
07-26-2010, 12:38 PM | #8 |
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Join Date: Jul 2010
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I'm having the same issue with an HP Envy. I was on older drivers (5.3.24) so I downloaded the current drivers (using now) as well as the beta drivers (to try if I get another bluescreeen.
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [C:\Windows\Minidump\072610-51917-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7600 MP (8 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Built by: 7600.16539.amd64fre.win7_gdr.100226-1909 Machine Name: Kernel base = 0xfffff800`02a57000 PsLoadedModuleList = 0xfffff800`02c94e50 Debug session time: Mon Jul 26 07:07:59.929 2010 (UTC - 4:00) System Uptime: 2 days 20:54:02.287 Loading Kernel Symbols .................................................. ............. .................................................. .............. .................................................. ......... Loading User Symbols Loading unloaded module list .................... ************************************************** ***************************** * * * Bugcheck Analysis * * * ************************************************** ***************************** Use !analyze -v to get detailed debugging information. BugCheck 3B, {c0000005, fffff80002aca805, fffff8800650cbf0, 0} Probably caused by : ntkrnlmp.exe ( nt!ExpInterlockedPopEntrySListFault16+0 ) Followup: MachineOwner --------- 7: kd> !analyze -v ************************************************** ***************************** * * * Bugcheck Analysis * * * ************************************************** ***************************** SYSTEM_SERVICE_EXCEPTION (3b) An exception happened while executing a system service routine. Arguments: Arg1: 00000000c0000005, Exception code that caused the bugcheck Arg2: fffff80002aca805, Address of the instruction which caused the bugcheck Arg3: fffff8800650cbf0, Address of the context record for the exception that caused the bugcheck Arg4: 0000000000000000, zero. Debugging Details: ------------------ EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. FAULTING_IP: nt!ExpInterlockedPopEntrySListFault16+0 fffff800`02aca805 498b08 mov rcx,qword ptr [r8] CONTEXT: fffff8800650cbf0 -- (.cxr 0xfffff8800650cbf0) rax=0000000b165b0007 rbx=fffffa8005aa3860 rcx=fffff88003167d00 rdx=40000000040211f1 rsi=fffff88003167d00 rdi=0000000000000000 rip=fffff80002aca805 rsp=fffff8800650d5c0 rbp=fffff80002c56880 r8=40000000040211f0 r9=fffff80002a57000 r10=fffff88003167d00 r11=0000000000000000 r12=0000000000000009 r13=0000000000000000 r14=0000000000000002 r15=00000000656e6f4e iopl=0 nv up ei pl nz na po nc cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010206 nt!ExpInterlockedPopEntrySListFault16: fffff800`02aca805 498b08 mov rcx,qword ptr [r8] ds:002b:40000000`040211f0=???????????????? Resetting default scope CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT BUGCHECK_STR: 0x3B PROCESS_NAME: DisplayLinkMan CURRENT_IRQL: 0 LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff80002aca805 STACK_TEXT: fffff880`0650d5c0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!ExpInterlockedPopEntrySListFault16 FOLLOWUP_IP: nt!ExpInterlockedPopEntrySListFault16+0 fffff800`02aca805 498b08 mov rcx,qword ptr [r8] SYMBOL_STACK_INDEX: 0 SYMBOL_NAME: nt!ExpInterlockedPopEntrySListFault16+0 FOLLOWUP_NAME: MachineOwner MODULE_NAME: nt IMAGE_NAME: ntkrnlmp.exe DEBUG_FLR_IMAGE_TIMESTAMP: 4b88cfeb STACK_COMMAND: .cxr 0xfffff8800650cbf0 ; kb FAILURE_BUCKET_ID: X64_0x3B_nt!ExpInterlockedPopEntrySListFault16+0 BUCKET_ID: X64_0x3B_nt!ExpInterlockedPopEntrySListFault16+0 Followup: MachineOwner --------- |
07-27-2010, 08:28 AM | #9 |
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Join Date: Feb 2009
Posts: 1,561
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Hi zordude
I've just PMed you with details of where you can upload the BSOD. Please let me know when it is there. I'll also need to know the software version. Thanks Wim |
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