Plugable Dock Not Working with Mac OS Ventura 13.2.1

[LAronovitz]

I have a MacBook Pro 13" with an M1 chip. I've been using this with a Plugable USB docking station (UD-6950Z) in order to drive two external monitors (Dell U2417H). This configuration was working without any issue for a while, even when undocking my laptop and redocking it. Recently it has stopped working and now my laptop doesn't seem to recognize the external monitors at all. I believe this became an issue once I upgraded to MacOS Ventura 13.2.1. I have reinstalled the DisplayLink software (version 1.8.0 build 63.163), but that didn't seem to help. I verified that my security settings are set to allow the Mac to accept the USB connection. I've tried troubleshooting, but can't seem to find a solution. Looking for any guidance or help to get this working again.

[rboerner]

Originally Posted by LAronovitz

I have a MacBook Pro 13" with an M1 chip. I've been using this with a Plugable USB docking station (UD-6950Z) in order to drive two external monitors (Dell U2417H). This configuration was working without any issue for a while, even when undocking my laptop and redocking it. Recently it has stopped working and now my laptop doesn't seem to recognize the external monitors at all. I believe this became an issue once I upgraded to MacOS Ventura 13.2.1. I have reinstalled the DisplayLink software (version 1.8.0 build 63.163), but that didn't seem to help. I verified that my security settings are set to allow the Mac to accept the USB connection. I've tried troubleshooting, but can't seem to find a solution. Looking for any guidance or help to get this working again.

If you have not already done so, I would suggest reaching out to Plugable directly for assistance --> https://plugable.com/pages/support

[adamski]

I have the same issue, I have already contacted plugable and received a replacement unit from them. However this hasn't fixed anything.

This was previously working fine for me

[KatarzynaCzaja]

Originally Posted by adamski

I have the same issue, I have already contacted plugable and received a replacement unit from them. However this hasn't fixed anything.

This was previously working fine for me

Hello,

Would you be able to gather logfiles for further analysis. Follow How To Report macOS Issues to DisplayLink for more detailed instructions.

[ricardosilva89]

Hi,
I am having an issue with my two screens.
They keep turning off and on every few minutes. Can you help me with this? I have attached the results of the DisplayLink Support tools.

Thank you