USB3.0 Videoadapter not working at all :-(

Silverdust82 · 10-11-2012, 01:48 PM

Hi there
I just received a DisplayLink USB3.0 DP Video Adapter and sadly its not working at all! Instead of a third monitor (which should increase my productivity), I now get an error message popping up every second (decreasing my productivity towards zero). The weird thing is, as soon as i press ctrl-alt-del, all three displays work, but as soon as I get back only two monitors work and the error messages are again plopping up. Can you please help or give me a hint what to try. I made some screenshot for you guys to get the picture.

IMG]http://dl.dropbox.com/u/2095717/DisplayLink/e2.JPG[/IMG]

Please help, this is rather annoying!

Best regards

Wim · 10-12-2012, 01:38 PM

Log files please... There is not even information about what OS you are using (Win 7 I guess from the screenshots) or the version of DL software:

http://kb.displaylink.com/269

Wim

Silverdust82 · 10-17-2012, 08:41 PM

http://dl.dropbox.com/u/2095717/Disp...017_223513.zip

This is the logfile ;-)

Wim · 10-18-2012, 10:29 AM

Thanks for the logs. This shows the problem with the software crashing for some reason, and I've raised it as a bug.

Wim

Silverdust82 · 10-18-2012, 02:13 PM

Thanks a lot! :-) Do you know when the issue will be solved? I am standing here in front of a 30 inch monitor - black, and its not amusing. I spent almost 1500$ for a system which is now not working at all because the usb video adapter "has a bug" ;-)

Wim · 10-18-2012, 02:20 PM

Can you try v6.3 M1 or V6.2 and see if the problem still occurs? Must be something strange, as there is no-one else on the forum reporting this...

Wim

Wim · 11-30-2012, 01:19 PM

Is this still occurring with the latest release, v7.0 M3? If so, can you turn on advanced logging with the debug tool, reboot and reproduce again, so we get more information in the logs.

Wim

10-11-2012, 01:48 PM	#1
Silverdust82 Junior Member Join Date: Oct 2012 Posts: 3	USB3.0 Videoadapter not working at all :-( Hi there I just received a DisplayLink USB3.0 DP Video Adapter and sadly its not working at all! Instead of a third monitor (which should increase my productivity), I now get an error message popping up every second (decreasing my productivity towards zero). The weird thing is, as soon as i press ctrl-alt-del, all three displays work, but as soon as I get back only two monitors work and the error messages are again plopping up. Can you please help or give me a hint what to try. I made some screenshot for you guys to get the picture. IMG]http://dl.dropbox.com/u/2095717/DisplayLink/e2.JPG[/IMG] Please help, this is rather annoying! Best regards

10-17-2012, 08:41 PM	#3
Silverdust82 Junior Member Join Date: Oct 2012 Posts: 3	http://dl.dropbox.com/u/2095717/Disp...017_223513.zip This is the logfile ;-) Last edited by Silverdust82; 10-17-2012 at 09:46 PM.

10-12-2012, 01:38 PM	#2
Wim Senior Member Join Date: Feb 2009 Posts: 1,561	Log files please... There is not even information about what OS you are using (Win 7 I guess from the screenshots) or the version of DL software: http://kb.displaylink.com/269 Wim

10-18-2012, 10:29 AM	#4
Wim Senior Member Join Date: Feb 2009 Posts: 1,561	Thanks for the logs. This shows the problem with the software crashing for some reason, and I've raised it as a bug. Wim

10-18-2012, 02:13 PM	#5
Silverdust82 Junior Member Join Date: Oct 2012 Posts: 3	Thanks a lot! :-) Do you know when the issue will be solved? I am standing here in front of a 30 inch monitor - black, and its not amusing. I spent almost 1500$ for a system which is now not working at all because the usb video adapter "has a bug" ;-)

10-18-2012, 02:20 PM	#6
Wim Senior Member Join Date: Feb 2009 Posts: 1,561	Can you try v6.3 M1 or V6.2 and see if the problem still occurs? Must be something strange, as there is no-one else on the forum reporting this... Wim

11-30-2012, 01:19 PM	#7
Wim Senior Member Join Date: Feb 2009 Posts: 1,561	Is this still occurring with the latest release, v7.0 M3? If so, can you turn on advanced logging with the debug tool, reboot and reproduce again, so we get more information in the logs. Wim