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Old 08-13-2012, 07:01 PM   #1
jjones312
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Default DisplayLink 3.0 TargusSuperSpeed

I'm struggling to get my Targus USB 3.0 SuperSpeed docking station to recognize, start DisplayLink and allow the use of dual-monitors.

Last week I ran the through troubleshooting using this forum and never could get the two 3.0 ports on my Samsung Laptop to work. I saw in a post someone using the USB 2.0, so I tried it. What do you know it sprang to life and worked.

I sit down today and plug in my laptop and guess what, USB 2.0 not working when it was and neither do the 3.0.. So I restored back to a previous restore point and started over and so far no luck.

I've updated my AS Media Host controller, updated windows, manually installed DisplayLink from CD that came with docking station, rebooted countless times and nothing.

Can anyone help or provide additional steps to look at?

Summary of system:
Samsung Series 7
Windows 64bit home (6.1.7601)

DisPlayLink Core Software (6.1.35667.0)
DisplayLink Graphics (6.135667.0)
DisplayLinkManager Service (started and set to automatic)

ASMedia XHCI Controller (v1.16.1.0)(Hardware Ids Details listed below)
(PCI\VEN_1b21&DEV_1042@SUBSYS_C0B3144D&REV_00)
(PCI\VEN_1b21&DEV_1042@SUBSYS_C0B3144D)
(PCI\VEN_1b21&DEV_1042&CC_0C0330)
(PCI\VEN_1b21&DEV_1042&CC_0C03)

USB Host Controller on MAS Media XHCI Controller (hardware Id details below)
(USB\ASMEDIAUSBD_Hub&VID_040E&PID_0100&REV_0000)
(USB\ASMEDIAUSBD_Hub&VID_040E&PID_0100)
(USB\ASMEDIAUSBD_Hub)

Debugging gathered support info:
Pass: Graphics driver date
Pass: Driver for the ASMedia Technology Inc device is up to date
Pass: WEI is above recommended 3
Pass: No Other USB graphics software installed
Pass: Basic mode support
Warning: Device not attached (it is attached, as i'm using USB keyboard and mouse plugged into the docking station.

Debug files:
Attached Files
File Type: zip BCS-SAM-JJ_20120813_110328.zip (1.22 MB, 0 views)

Last edited by jjones312; 08-13-2012 at 07:06 PM. Reason: adding debug files
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Old 08-14-2012, 05:02 AM   #2
jjones312
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Any thoughts??
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Old 08-14-2012, 10:41 AM   #3
Wim
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Please update to v6.3 m1 from the displaylink website and see if this solves the issue.

Wim
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Old 08-14-2012, 07:21 PM   #4
jjones312
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Updated Display link software to the recommend version.

Still no go.

I unplugged the all peripherals attached to the docking station, i.e. USB mouse Keyboard, monitors.

Left the docking station power plugged into laptop and installed the DisplayLink 6.3 M1 software. Shutdown, plugged back in the monitors and ensured the docking station was plugged into the USB 3.0 port.

Started up laptop, and it recognized and installed drivers for USB, could tell from the notification in Windows 7 that pops up. Still no icon for display link or recognizing monitors.

unplugged from 3.0 port and put on USB 2.0 port. Recognizes and installs drivers but still no display link icon or ability to use dual monitors or even one.

It allows me to use mouse and keyboard but video is no go for dual monitors.

Here is screenshots of display version installed, the USB driver install and debug files again.

Thougths??? This is crazy.. The laptop is brandnew, less than two weeks old.
Attached Images
File Type: jpg DisplayLink_6.3M1 Installed.jpg (90.1 KB, 2 views)
File Type: jpg USB install drivers.jpg (45.8 KB, 1 views)
Attached Files
File Type: zip DEbug20120814_111357.zip (620.5 KB, 1 views)
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Old 08-16-2012, 04:38 PM   #5
Wim
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Hi

Thanks for the logs. Looking the System Details.txt, it shows that a DisplayLink device has never been detected on the USB bus, so there is nothing for our software to talk to. However the USB hubs in the dock are working, which is why your keyboard and mouse are working.

This looks like a hardware problem. We have an article on this here:

http://www.displaylink.com/support/ticket.php?id=323

But I think you have probably tried most of the suggestions in here. I think it would be best to contact Targus for a replacement dock if this continues.

Wim
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Old 08-17-2012, 06:29 PM   #6
jjones312
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Thanks for reply and I should of posted the other day.

Still can't say its 100% fixed but I was combing threads here and saw a post about power cycling the Targus docking station. i.e pulling power from it and plugging power back to it.

So from the post above, I was sitting there, nothing working. Reached back on the docking station and pulled the power and plugged back in.. guess what, it fires off and starts installing Targus 3.0 drivers etc.. then everything works..

Later on the laptop went into sleep mode and another power cycle brought it back to life again. Since then no issue..

odd to say the least.
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